of people have permanently stopped using a product after one bad experience.
Improve customer satisfaction by monitoring, analyzing, and taking action on your Net Promoter Score®.
of professionals feel they don’t have enough information or the right kind of information about their customers.
Collect feedback at every touchpoint throughout the customer journey to gain a deeper understanding of your customers.
1 in 5
marketers say their top challenge is extracting insights and taking action on data.
Empower your team to take action by connecting insights to your existing business systems.
From instant customer feedback to turn-key NPS® monitoring, SurveyMonkey makes it easy to listen and take action throughout the customer journey.
For expert help with your NPS, ask us about SurveyMonkey CX, our turn-key software solution that helps you improve customer satisfaction by collecting, analyzing, and taking action on your customer feedback. Learn more.
NPS, Net Promoter & Net Promoter Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.
To start getting customer insights today, talk to us about SurveyMonkey Enterprise, our powerful yet simple survey platform trusted by businesses around the world. Learn more.
Ready to take action on customer feedback? SurveyMonkey Integrations allow you to seamlessly bring survey data from SurveyMonkey CX and SurveyMonkey Enterprise into the apps your team already uses. Learn more.
"Using SurveyMonkey CX, we’ve seen our NPS go up by over 20 points"
Aaron Goldman, CMO, 4C Insights
"SurveyMonkey Enterprise has enabled us to really, truly deliver a mind-blowing customer experience"
Chase Zenger, Head of CX, Box
Managing the customer experience is easier than you think. Learn how to get started in our guide
6 easy steps to kickstart a killer CX program
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