Calculate your Net Promoter Score: NPS Calculator
With one simple question, you can better understand how happy your customers are with your products and services. That’s what the Net Promoter Score® (NPS) is all about, it’s a way for businesses to measure customer loyalty and satisfaction.
What’s your Net Promoter Score? To find out, just enter the number of times you received each score into the following blank spaces:
What’s your Net Promoter Score® (NPS)? To find out, just put in the number of times you received each score:
DETRACTORS
PASSIVES
PROMOTERS
Your score:
Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc
Find out your NPS score
Use our NPS survey template and we’ll automatically calculate your score. See how you compare to other businesses using our global benchmarks.
NPS Calculator
Your score comes from the Net Promoter Score question, which typically takes the following form:
“How likely would you be to recommend (name of organization, service, or product) to a friend or colleague?”
The question prompt should be followed with a rating scale asking the respondent to select a number from 0 (least likely to recommend) to 10 (most likely to recommend).
Depending on the number each customer selects, we’d group them into one of three groups:
- Promoters are customers who select a 9 or 10 rating. This group represents your most satisfied customers, who are highly likely to recommend your services to others.
- Passives are customers who select a 7 or 8 rating. This group is relatively satisfied. However, they could choose a competitor based on price, new features, customer service, or other factors.
- Detractors select a rating between 0 to 6. They’re your least content customers. They are at risk of leaving and sharing their negative experiences with others.
Why use NPS
The NPS is the world’s leading metric for measuring customer loyalty and satisfaction.
Here are three main benefits of using NPS:
- Scale: You can easily collect scores at scale. By asking customers the Ne