Identify and address customer pain points, boost CSAT scores, and drive revenue growth with SurveyMonkey.
Start, manage, and grow your customer satisfaction programs with an easy-to-use platform that empowers you to gather important feedback that you can act on. With 25+ question types, multi-channel response collection, advanced logic, and more, SurveyMonkey makes it easy to collect the right feedback from your customers, wherever they are.
Collect feedback and benchmark CSAT, NPS®, customer service feedback, customer effort score (CES), and more in hours to see how you stack up. Quickly transform feedback into actionable insights that improve satisfaction using intuitive analysis features.
Connect customer satisfaction feedback to your CRM to contextualize insights and drive collaboration. Bring your survey data into business intelligence tools and share insights with other teams.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.