Net Promoter® Score (NPS) survey

Would your clients or customers recommend you to someone else? Our expert-certified Net Promoter® Score (NPS) example survey template asks this question to give you a quick look at what your customers think. By using this template, you’ll be able to understand how happy your customers are and gauge your company’s performance over time.

Our Net Promoter Score sample survey template is designed to make it easy to understand how satisfied your customers are. Net promoter scores are produced by asking respondents to rate the likelihood they would refer your business to someone else, using a scale from 0 to 10. Using your customers’ answers, you can identify the percentage of customers who would promote you, and use this number to gauge your performance over time. You can also customize our NPS template to help it fit your product offering, or to ask additional questions to understand your customers even better.

To create a survey using the Net Promoter Score template, just sign up or sign in to SurveyMonkey. You’ll be able to choose the template when you begin creating a survey.

NPS®, Net Promoter® & Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.

We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.