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SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

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Create better surveys and spot insights quickly with built-in AI.

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Collect contact information from prospects, invitees, and more.

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Myra Golden Frontline Feedback CX Survey Template

Understand CX professionals' perspectives, morale, and needs with our targeted Frontline Feedback CX Survey Template.

SurveyMonkey is rated 4.5 out of 5 from 18,000+ reviews on G2.com

“This call is being monitored for quality assurance”—a phrase that can unsettle any service professional, especially with the constant scrutiny of average handle times. But it doesn’t need to be a stressor. With proper support and training, leaders can empower their teams to excel. Myra Golden, a top CX trainer, emphasizes that true improvement starts with leadership asking the right questions to uncover gaps and opportunities.

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This survey template, developed in collaboration with Myra Golden, the founder of Myra Golden Seminars, LLC, is designed to help leaders better understand front-line CX professionals' daily experiences, morale, and needs.

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By asking empathy-driven questions like, “How do you rebound after a tough customer call?” you can uncover valuable insights to help boost team performance and job satisfaction, improving your company's customer experience.

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With the insights from this survey, CX leaders can make informed decisions to enhance the front-line experience, paving the way for exceptional customer service and satisfaction for all.

Frontline feedback CX surveys assess the daily experiences, needs, and potential blind spots that may hinder effective leadership support of CX professionals.

  1. How would you rate your satisfaction with your current role?
  2. What are the most serious day-to-day challenges or frustrations in your role?
  3. Is there anything you wish you could tell leadership or decision makers in your organization?
Smiling man typing on laptop, next to screenshot showing different question types to add in a survey, including multiple choice, dropbox, textbox, checkboxes,
  • Who is Myra Golden?
  • Can I customize this Frontline Feedback CX Template?

We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.

Out-of-the-box themes, accessible color palettes, custom fonts, branding, and more.

Collect survey responses via email, website, SMS, social media, QR codes, offline, and more.

Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis, & more.

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Read about our customers, explore webinars, and get guides on collecting feedback in your industry.

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Get tips on how to create better surveys, hear the latest product news, or check out our research.

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Access tutorials on how features work, learn more about billing, and contact Customer Support.

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Explore our customer satisfaction survey templates to rapidly collect data, identify pain points, and improve your customer experience.

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Discover the key traits of good customer service and learn how to improve customer satisfaction and boost customer loyalty.

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Learn how SurveyMonkey uses surveys for CX

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What is the customer lifecycle? Discover strategies to enhance the customer experience at every touchpoint, from awareness to advocacy.