Products

SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Integrate with 100+ apps and plug-ins to get more done.

Build and customize online forms to collect info and payments.

Create better surveys and spot insights quickly with built-in AI.

Purpose-built solutions for all of your market research needs.

Templates

Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees, and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.

Resources

Best practices for using surveys and survey data

Our blog about surveys, tips for business, and more.

Tutorials and how to guides for using SurveyMonkey.

How top brands drive growth with SurveyMonkey.

Contact SalesLog in
Contact SalesLog in

Customer Effort Score Survey Template

Use this simple survey to find out how easy or difficult a particular task was in relation to a customer's expectations.

SurveyMonkey is rated 4.5 out of 5 from 18,000+ reviews on G2.com

Our Customer Effort Score (CES) survey template helps CX professionals better understand and improve their customer journey. 

CES is a metric that measures the effort a customer must expend to resolve an issue. It allows you to identify pain points throughout the entire customer journey, highlighting where improvements are necessary to reduce customer effort and enhance satisfaction. Regularly measuring CES helps identify gaps in customer support, highlighting new opportunities to improve efficiency and reduce friction. 

Use this survey to ask customers about their experiences engaging with certain processes. Consider questions like:  

  • How easy was it for you to [insert task/action here]?
  • What would have made it easier?
  • Overall, how satisfied are you with us?

Unlock the full potential of customer feedback with our versatile Customer Effort Score survey template. Customize questions with our drag-and-drop interface, add your business logo, and apply your brand colors to create a seamless experience that reflects your company's brand. 

We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.

Out-of-the-box themes, accessible color palettes, custom fonts, branding, and more.

Collect survey responses via email, website, SMS, social media, QR codes, offline, and more.

Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis, & more.

Read about our customers, explore webinars, and get guides on collecting feedback in your industry.

Get tips on how to create better surveys, hear the latest product news, or check out our research.

Access tutorials on how features work, learn more about billing, and contact Customer Support.

Customer satisfaction survey templates

Explore our customer satisfaction survey templates to rapidly collect data, identify pain points, and improve your customer experience.

Ecommerce Payment Form Template

Streamline your online transactions with our Ecommerce Payment Form Template. Secure, easy to use, and customizable to fit your business needs.

Get started quickly with SurveyMonkey for HR, marketing, and market research pros

How professionals in HR, market research, and marketing can start using surveys--fast.

Get deeper survey insights with Tableau and Microsoft Power BI

Uncover deeper meaning behind your collected CX data by integrating feedback and operational data in Tableau and PowerBI.