Exit Customer Effort Score (CES) Template Question Title * How easy was it for you to [Insert Task/Action Here]? Much easier than I expected A bit easier than I expected About as easy as I expected A bit more difficult than I expected Much more difficult than I expected Question Title * What would have made it easier? Question Title * Overall, how satisfied are you with us? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Done