How SurveyMonkey is Better than Google Forms

SurveyMonkey vs. Google FormsAs the world’s leading online survey platform, SurveyMonkey gives you the power to create any type of survey with ease. From a simple poll to in-depth market research, we give you tools to create awesome surveys, but we also give you lots of ways to get responses and analyze your results to make informed, data-driven decisions.

Google Forms also lets you create surveys and get answers. Here’s a closer look at SurveyMonkey and Google Forms to see which one’s a better fit for you:

Survey features

SurveyMonkey: You can choose from 15 different question types, including multiple choice, text box, Net Promoter® Score, and A/B comparisons. Don’t know which questions to ask? Save time and create more effective surveys by choosing from over 1,600 questions written by our survey experts. With a SELECT plan, you can also ask an unlimited amount of questions and collect an unlimited amount of responses to make sure you get all the data you need.

Google Forms: Choose from nine different question types, including text and multiple choice. There are user-created Google form templates available from different sources, but they aren’t expert-designed and certified.

Customer service

SurveyMonkey: Have an urgent question or issue? We offer 24/7 email support for all customers. Our PLATINUM plan also offers first class support over the phone. For instant answers, our Help Center houses a comprehensive collection of articles and videos that explain how to use every SurveyMonkey feature. We also offer tips and guidance for creating effective surveys in Surveys 101.

Google Forms: Although there isn’t a help center dedicated to strictly Google Forms, there is a basic Docs editors Help Center that has information on creating and working with forms.

Getting responses

SurveyMonkey: You can send out your survey lots of different ways. Get a web link to cut and paste it into emails, social media posts or your website. Use our email collector to track who responds. Or add embedded or pop up collectors to any website. By upgrading, you can host surveys on, our white label domain. Give us your criteria and SurveyMonkey Audience can even find the right people to take your survey.

Google Forms: You can share the link to your form anywhere on the web or email it out directly from Google Forms, but you can’t track who responds or include any additional data. You can also use html to embed your form into a website.

Analysis and reporting

SurveyMonkey: Get responses in real time, slice and dice your data to find insights, and share your results with others for additional feedback. You can convert your data into custom charts and reports to show off your results. And with a SELECT plan, you can export your results into Excel (XLS), PDF, SPSS, or presentation-ready PowerPoint (PPT) formats. You can even upgrade to compare your survey results with organizations like yours to know where you really stand.       

Google Forms: Your survey data is available in simple bar graphs, pie charts, and text displays. Users can’t filter results, but data is automatically exported into a Google Spreadsheet. 


SurveyMonkey: Our BASIC plan is free and offers most of the great powerful features mentioned above, including 13 questions types, 24/7 email support, and real-time results. We also offer four different pricing plans for more powerful features and customization. For power users, we also offer integrations with Salesforce and other leading technology platforms.

Google Forms: Google Forms is free to use.

You’re just a click away from getting started right now for free. You’ll get all the basics you need to create and send surveys—and all our most powerful features will be at your fingertips if you need them.

Get the Feedback eGuide