From feedback to action, explore the combined advantage of SurveyMonkey and Salesforce for smarter decision making.
Trigger surveys at key customer touchpoints, from onboarding to renewal. Push customer feedback to Salesforce in real-time, allowing you to act on trouble spots before customers churn.
Create a single source of truth for customer insights. Understand how CX impacts growth and retention by combining operational data with feedback – so you can inspire your organization to take action.
Easily track customer sentiment with always-on surveys to spot positive trends and possible trouble spots. Monitor Customer Satisfaction Score (CSAT), Net Promoter Score®, and more along the customer journey for real-time insights that help you make customer-centric decisions.
Enrich Salesforce records with feedback data to develop more effective, segmented marketing campaigns at scale. Enable your sales team with better data, and send win-loss surveys to optimize your sales motion.
Automatically send surveys to current customers and prospects using triggers from standard and custom objects in Salesforce.
Combine customer insights with operational data. Enrich your CRM by mapping SurveyMonkey surveys to any Salesforce object.
Analyze real-time prospect and customer feedback. Easily create reports and dashboards to ensure your team has access to the right data, at the right time.
Take action with richer insights. Follow up with customers and prospects, and create more effective, tailored marketing campaigns.
Manager of Commercial Analytics, Greyhound
Check out 4 best practices for measuring and improving CSAT.
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Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.