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Customer satisfaction survey templates

Customer satisfaction templates get you started fast

Even for a survey pro like yourself, starting with one of our free customer satisfaction survey templates cuts down on design time and may give you ideas for customer satisfaction survey questions you hadn’t thought to ask (that’s what we’re here for!).

SurveyMonkey paid plans include access to more than 100 methodologist designed survey templates you can brand with your own look and feel and deploy quickly. Just open a free customer satisfaction survey template, add your own survey questions and graphics, and you’ll be ready to send your survey in minutes. It’s an easy and reliable way to eliminate poorly worded customer satisfaction survey questions, bias and other problems that can skew your results.

Check out these easy to use customer satisfaction survey templates

Customer satisfaction survey

Use this short customer satisfaction survey template to accurately measure customer satisfaction with your company, product, and service. Use skip logic to allow your customers to answer questions that are applicable to the products or services they’ve actually used, and gain insights into where you have room to improve.
Preview template

Customer service survey

Measure the success of your front-line customer service and support agents with this quick customer service survey template. Send this survey immediately after each interaction to your customers to find out if your customer service representatives were easy to reach, helpful and friendly. Measure customer service hold times, problem resolution and product/service knowledge, so you can ensure your company’s representatives leave a good impression on customers every time.
Preview template

Business to business survey

Your customers each have unique and different needs, especially when they’re businesses themselves. This short customer satisfaction survey template is specially designed for when your customers aren’t just customers, they’re businesses too. Use this template to identify how satisfied your customers are with your timeliness, professionalism, and service, so you can ensure you’re the one they come to again and again.
Preview template

Net Promoter® Score survey

Measuring your Net Promoter® score (NPS) can be one of the most effective ways to promote customer loyalty and ensure future success.
Preview template

Browse examples for gathering feedback from customers (no subhead)

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