Exit Customer Support Satisfaction Survey Question Title * 1. How likely is it that you would recommend this company to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 2. Overall, how satisfied or dissatisfied are you with our company’s customer support? Very satisfied Somewhat satisfied Somewhat dissatisfied Very dissatisfied Question Title * 3. How easy or difficult was it to get the support you needed? Very easy Somewhat easy Somewhat difficult Very difficult Question Title * 4. How well did customer support meet your needs? Very well Somewhat well Not so well Not at all well Question Title * 5. How much time did it take us to resolve your customer support needs? Much shorter than expected Somewhat shorter than expected About as long as expected Somewhat longer than expected Much longer than expected Question Title * 6. How could we improve the customer support experience? Question Title * 7. How long have you been a customer of our company? Less than six months Six months to a year 1 - 2 years 3 or more years Question Title * 8. How likely are you to purchase from us in the future? Very likely Somewhat likely Not so likely Not at all likely Question Title * 9. Do you have any other comments, questions, or concerns about our company’s customer support? Done