Products

SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Integrate with 100+ apps and plug-ins to get more done.

Build and customize online forms to collect info and payments.

Create better surveys and spot insights quickly with built-in AI.

Purpose-built solutions for all of your market research needs.

Templates

Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees, and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.

Resources

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How top brands drive growth with SurveyMonkey.

Contact SalesLog in
Contact SalesLog in

Customer onboarding satisfaction survey

SurveyMonkey is rated 4.5 out of 5 from 18,000+ reviews on G2.com

Did you know 89% of CX professionals say that customer experience is the leading contributor to churn? Compensating for the value of just one lost customer can require acquiring three new customers. With this in mind, it’s crucial to understand your customer’s experience, measure satisfaction, and take action to exceed customer expectations.

Customer onboarding is one of many, yet crucial, CX touchpoints that shape brand experiences and influence retention. But how can you ensure your onboarding program is meeting the needs and expectations of your customers?

We created this Customer Onboarding Satisfaction Survey Template so you can measure and monitor the success of your customer onboarding. It will help you answer:

  • Does the onboarding process meet customer expectations?
  • How can the onboarding process be improved?
  • How likely are customers to purchase from your company again?

Use this survey template to gain valuable customer insights and refine your onboarding process, ensuring it aligns seamlessly with customer needs and expectations.

To create a survey using the Customer Onboarding Satisfaction Survey Template, sign up or sign in to SurveyMonkey. You can choose the template when you begin creating a survey.

We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.

Out-of-the-box themes, accessible color palettes, custom fonts, branding, and more.

Collect survey responses via email, website, SMS, social media, QR codes, offline, and more.

Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis, & more.

Read about our customers, explore webinars, and get guides on collecting feedback in your industry.

Get tips on how to create better surveys, hear the latest product news, or check out our research.

Access tutorials on how features work, learn more about billing, and contact Customer Support.

Customer satisfaction survey templates

Explore our customer satisfaction survey templates to rapidly collect data, identify pain points, and improve your customer experience.

Beyond CX: How SurveyMonkey + Salesforce turn feedback into revenue

SurveyMonkey + Salesforce turn feedback into revenue

Get the feedback you can act on with online evaluation forms

Unlock the power of feedback with SurveyMonkey's online evaluation forms. Start with our form builder today!

The complete guide to user experience metrics

Learn how to measure attitudinal and behavioral user experience (UX), and how UX supports better CX.