Exit Customer Onboarding Satisfaction Survey Question Title * 1. How likely is it that you would recommend this company to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 2. Overall, how satisfied or dissatisfied are you with our company’s customer onboarding process? Very satisfied Somewhat satisfied Somewhat dissatisfied Very dissatisfied Question Title * 3. Which of the following words would you use to describe our onboarding process? Select all that apply. Helpful Efficient Simple Burdensome Difficult Intuitive Confusing Unnecessary None of the above Question Title * 4. How well did the onboarding process meet your needs? Very well Somewhat well Not so well Not at all well Question Title * 5. How easy or difficult was the onboarding process? Very easy Somewhat easy Somewhat difficult Very difficult Question Title * 6. How could we improve the onboarding process? Question Title * 7. How likely are you to purchase from us again in the future? Very likely Somewhat likely Not so likely Not at all likely Question Title * 8. Do you have any other comments, questions, or concerns about the onboarding process? Done