Products

SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Explore core features and advanced tools in one powerful platform.

Build and customize online forms to collect info and payments.

Integrate with 100+ apps and plug-ins to get more done.

Purpose-built solutions for all of your market research needs.

Create better surveys and spot insights quickly with built-in AI.

Templates

Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees, and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.

Resources

Best practices for using surveys and survey data

Our blog about surveys, tips for business, and more.

Tutorials and how to guides for using SurveyMonkey.

How top brands drive growth with SurveyMonkey.

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Contact SalesLog in

Customer Support Satisfaction Survey Template

SurveyMonkey is rated 4.5 out of 5 from 18,000+ reviews on G2.com

Did you know that 42% of customers will pay more for a friendly, more welcoming customer experience? Yet only 8% of customers report that companies always exceed their expectations.

Customer support is at the front lines of your customer experience program, ensuring that every interaction reflects positively on your brand and fosters long-lasting customer relationships.

Leverage this Customer Support Satisfaction Survey Template to measure the success of your customer support team. With this survey you will learn your customer’s challenges and how your support team impacts retention like:

  • How well did customer support meet your needs?
  • How long have you been a customer of our company?
  • How likely are you to purchase from us in the future?

Create a survey using the Customer Support Satisfaction Survey Template. Use your insights to address pain points, create a better customer experience, and exceed customer expectations for a returning customer base.

We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.

Out-of-the-box themes, accessible color palettes, custom fonts, branding, and more.

Collect survey responses via email, website, SMS, social media, QR codes, offline, and more.

Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis, & more.

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Read about our customers, explore webinars, and get guides on collecting feedback in your industry.

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Get tips on how to create better surveys, hear the latest product news, or check out our research.

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Access tutorials on how features work, learn more about billing, and contact Customer Support.

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Explore our customer satisfaction survey templates to rapidly collect data, identify pain points, and improve your customer experience.

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Customer success expert Seth Wiley explains how to leverage AI in customer success.

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How to use customer and employee feedback to drive innovation with insights from LinkedIn, FranklinCovey, and Hornblower.

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Only 12% of consumers plan to increase their holiday budgets in 2024. Discover 100+ stats and tips for business leaders to drive sales this season.