Surveys for Government and Public Agencies

Support Civic Engagement with Surveys

Today’s governments must be flexible and responsive in order to meet the challenges of an increasingly complex socio-economic-political world. Issues of economic competitiveness, improved quality of life and work, and environmental stewardship drive ongoing investments in education, research, and infrastructure. In many countries from the nation’s capital to the local township, each governmental body must work with its citizens to prioritize and invest in the programs that will contribute to the greater good.

Questionnaires can provide government agencies with a means for connecting with citizens to receive the input and feedback they need to make investment decisions. Political surveys can inform elected leadership about shifts in public opinion on major issues, and can motivate correct actions. Well-promoted, thoughtfully designed surveys, delivered with plenty of time to gather input, can help governments better understand and represent the immediate and long-term interests of their citizens.

How to Use Surveys for Government

Create, promote, and deliver surveys to provide a channel for citizens to provide their ideas about government-sponsored programs and investments. Use feedback to support the health of your immediate and wider community. Our surveys are compliant with web accessibility standards meeting all U.S. standards for respondents with disabilities.

  • Public opinion and feedback. Design and deliver surveys to gather public opinion and feedback on any topic—including bond measures to fund infrastructure investments; traffic and housing issues; community development plans; and public health, welfare, and education. Improve survey response rates by delivering surveys on mobile devices—conveniently located at government offices, libraries, or civic centers.
  • Communication and engagement. What’s the best way to reach the public with regular news and updates? How do you get the word out about town hall meeting schedules and other public forums? Poll your citizens to find out which communications channels work best – whether newspaper, signage, online kiosks, email, regular mail, voicemail, SMS, social media, or other.
  • Program budgeting. Raise the level of community awareness and engagement on budget prioritization and decision-making. Design, deliver, and promote surveys that inform citizens of current issues and budget status and provide them with opportunities to prioritize civic investments. Use this information as a starting point for a series of budget planning town hall meetings.
  • Public awareness and education. Use surveys to reach the public with timely information about any issue of relevance – including new information on health, safety, policy, services and more. Present this information in the form of quizzes or polls to create an engaging way to deliver new information.

Sample Surveys for Government (some content available only in English)

Explore a sampling of surveys from our list of templates for use by your government agency. Or build your own surveys using our Question Bank of methodologist-certified questions.

  • General Internet Usage. Are your citizens on the Internet? How often? What devices do they use to connect and where? What purposes do they typically use the Internet for—personal or business? Is this a good way to communicate with them?
  • Environmental Issues. As extreme weather regularly makes the front-page news, concern about environmental issues has become top of mind for many. Survey your community to get their thoughts about environmental issues and to open a channel for ideas for collectively solving for them.
  • Registered to Vote? Find out if your citizenry is registered to vote, and use this data to organize convenient neighborhood-based voter registration days.
  • Demographics. Use a series of surveys to determine the demographics of the citizens your government represents, including long and short demographics surveys, Education Demographics, Military Service and Government Support surveys. Use respondents’ feedback to identify the demographics of your citizenry and to better understand which programs and investments will best serve them over both the short and long term.
  • General Event Feedback. Did your agency recently host a civic fundraiser? Was it successful – and would the community enjoy more events like it? Get attendee feedback on fundraisers, or modify this survey for other civic events, including voter registration days or town hall meetings.
  • Website Feedback. Your agency, like many other organizations in the public sector, may be leveraging the cloud to deliver services and information online. As part of your evaluation of service delivery, include popup surveys to get feedback on your website at the point of access. Does the site work well? Are people finding the information they came for? Use this data to make your site and services as efficient as possible.

3 Quick Tips to Improve Survey Response Rates

Read how to create and conduct surveys before you start to get the best results. Here are some ideas for encouraging respondents to complete your surveys.

  1. Be brief. If your survey is short, there’s a greater chance that more respondents will complete it.
  2. Use simple language. While your country or locality may have a specific first language, it may not be the native tongue of all your citizens. Use simple, clear language, to make your survey as accessible as possible to as many as possible.
  3. Use the best question type. We support many different types of question types, so be sure to use the question type that will generate the feedback you need.

Looking for More Survey Types and Survey Examples?

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