63% of people consider a company's privacy and security history before using their products or services.
LAST UPDATED: August 1, 2023
Contact Information for Respondents
We will never independently use contact information for Respondents which you provide, to contact and communicate with that Respondent. The only circumstances where we would independently speak to these Respondents would be where they reached out to us separately to inquire about any of our services unrelated to a specific customer’s account or project.
TechFacts are published on an anonymous basis – that is, no Respondent Personal Information displayed in a TechFact unless your Respondents authorize the use of their name and company affiliation. You are able to see the individual respondent’s identity in your account and, if you give a SurveyMonkey employee permission to view that response, then SurveyMonkey will also see this. However, we never publish or disseminate this information (unless you explicitly ask us to do so).
We assign a unique identification number to each TechFact. The ID will appear on each copy of the TechFact. Our site is designed so that visitors may look up and view TechFacts without the collection of any personal information (except for such visitor's internet protocol (IP) address).
SurveyMonkey Apply is an online application system that helps organizations collect applications, manage subscriptions and facilitate reviews. Our main Privacy Notice applies to apply.surveymonkey.com (“SurveyMonkey Apply”) except where the Privacy Notice specifies a section that is applicable only to our survey tool. Responses and Respondents in this section are intended as reference to applicants and their applications for the purposes of use of SurveyMonkey Apply.
When an applicant submits an application through SurveyMonkey Apply, their login information can be used for multiple applications across the SurveyMonkey Apply site.
Content Uploads. If you ask your applicants, reviewers, recommenders or your admins to upload content into SurveyMonkey Apply, a publicly available URL is created by default, making such content viewable and allowing users to share content.
If you have any questions about your personal information in the context of our SurveyMonkey Apply service, you can contact us here.
Control Your Form Data
Our main Privacy Notice applies to our GetFeedback Digital users, except where the Privacy Notice specifies a section that is only applicable to our survey tool, or information in this section distinguishes our treatment of data and information in the case of GetFeedback Digital’s service, in which case this Section takes precedence.
Our main Privacy Notice applies to our GetFeedback Direct users, except where the Privacy Notice specifies a section that is only applicable to our survey tool, or information in this section distinguishes our treatment of data and information in the case of GetFeedback Direct's service, in which case this section takes precedence. If you are part of any of our early adopter programs our main Privacy Notice will apply to you.
To provide our services to you, we use subprocessors such as contractors and vendors. The list of GetFeedback Direct subprocessors is available here for logged-in users. Logged-in users may also opt in to receive notifications when our subprocessor list is updated.
Sentiment Analysis and other additional machine learning features are auto-implemented for all customer accounts and cannot be switched off. If you do not wish to collect sentiment on your response data you should avoid use of open text response questions.
You can manage your suppression lists and map these to Salesforce so as to ensure you comply with unsubscribe requests from your Respondents by following the steps outlined here. For clarity, we are not responsible for how you manage your suppression lists.