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- Overview
- Terms of Use
- Governing Services Agreement
- Service-Specific Terms
- Privacy Basics
- Privacy Notice
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- Cookies Used on Survey Pages
- Acceptable Uses Policy
- Security
- General
Did you know?
63% of people consider a company's privacy and security history before using their products or services.
Privacy Information Specific to Other Services
LAST UPDATED: NOVEMBER 2, 2020
1. TechValidate Contact Information for Respondents
The SurveyMonkey Privacy Notice applies to our TechValidate users except where the Privacy Notice specifies a section that is only applicable to our SurveyMonkey survey tool.
SurveyMonkey will never independently use contact information for Respondents which you provide, to contact and communicate with that Respondent. The only circumstances where SurveyMonkey would independently speak to these Respondents would be where they reached out to us separately to inquire about any of our services unrelated to a specific customer’s account or project.
TechFacts
TechFacts are published on an anonymous basis, – that is, no Respondent Personal Information displayed in a TechFact unless your Respondents authorize the use of their name and company affiliation. You are able to see the individual respondent’s identity in your account and, if you give a SurveyMonkey employee permission to view that response then SurveyMonkey will also see this. However, we never publish or disseminate this information (unless you explicitly ask us to).
SurveyMonkey assigns a unique identification number to each TechFact. The ID will appear on each copy of the TechFact. Our site is designed so that visitors may look up and view TechFacts without the collection of any personal information (except for such visitor's internet protocol (IP) address).
2. SurveyMonkey Apply / FluidReview SurveyMonkey Apply/FluidReview is an online application system that helps organizations collect applications, manage subscriptions and facilitate reviews. The SurveyMonkey Privacy Notice applies to apply.surveymonkey.com/www.fluidreview.com (“SurveyMonkey Apply/FluidReview”) except where the Privacy Notice specifies a section that is applicable only to our SurveyMonkey survey tool. Responses and Respondents in this section are intended as reference to applicants and their applications for the purposes of use of FluidReview.
Data locations. The servers on which SurveyMonkey Apply/FluidReview operate are located in Canada, so your information will be hosted in Canada. Additionally, your information may be processed in and transferred or disclosed to countries in which our affiliates are located and in which our service providers are located or have servers. You can view where our affiliates are located on the Office Locations page.
Content Uploads. If you ask your applicants, reviewers, recommenders or your admins to upload content into SurveyMonkey Apply/FluidReview, a publicly available URL is created by default, making such content viewable and allowing users to share content.
If you have any questions about your personal information in the context of our SurveyMonkey Apply or FluidReview services, you can contact us at support@fluidreview.com.
3. Wufoo The SurveyMonkey Privacy Notice applies to our Wufoo users except where the Privacy Notice specifies a section that is only applicable to our SurveyMonkey survey tool.
- We store your form data (form content and responses) for you.
- We would like to emphasize that we will not use your form data to compete with you, market to your clients, or contact them for any other means of profit. We will also not sell your form data to anyone.
Control Your Form Data
- Download/backup your form data. We provide you with the ability to export, share and publish your form data in a variety of formats. This allows you to create your own backups or work with your data offline. See here for data exporting instructions.
- Delete your form data. You can delete your form data (including parts of forms, entire forms, and responses to forms) through your account's user interface. See here for how to delete form entries.
- Cancel your Wufoo account. You can cancel your Wufoo account at any time through your account management page. Any cancellation of your Wufoo account will result in the deletion of your account and all form data stored in it. This data cannot be recovered once your account is cancelled. Please be aware that SurveyMonkey may for a time retain residual information in our backup and/or archival copies of our database for up to 90 days.
4. Usabilla The SurveyMonkey Privacy Notice applies to our Usabilla users, except where the Privacy Notice specifies a section that is only applicable to our SurveyMonkey survey tool, or information in this section distinguishes our treatment of data and information in the case of Usabilla’s service, in which case this Section takes precedence.
- Information about Usabilla APIs is provided here.
- Information about Usabilla partners is provided here.
- We do not delete customer data unless the customer has instructed us to do so. If you request that we delete data within your account or you close your account all data is deleted permanently within 6 months. Customers can also set a data retention periods between 1-36 months after which data is automatically deleted.
- A description of the security standards applied to all data and information collected for Usabilla services is available here.
- To adjust your preferences and settings around data and information you must be logged into your account and/or can contact Usabilla’s team for assistance or you can read about this more here.
- To exercise your data rights (as described in Section 14 above) you can use the SurveyMonkey contact form (please specify that this is a Usabilla request) or you can contact Usabilla’s team.
- For Usabilla Creators and Visitors your data controller continues to be Usabilla B.V.
5. GetFeedback The SurveyMonkey Privacy Notice applies to our GetFeedback users, except where the Privacy Notice specifies a section that is only applicable to our SurveyMonkey survey tool, or information in this section distinguishes our treatment of data and information in the case of GetFeedback's service, in which case this section takes precedence. If you are part of any of our early adopter programs the SurveyMonkey Privacy Notice will apply to you.
Subprocessors
To provide our services to you, we use subprocessors such as contractors and vendors. The list of GetFeedback sub-processors is available here for logged-in users. Logged-in users may also opt in to receive notifications when our subprocessor list is updated.
Salesforce
GetFeedback is a Salesforce ISVForce partner. If you have created a GetFeedback account, the registration information you provide will be disclosed to Salesforce.com, Inc. and will be used by Salesforce.com, Inc. pursuant to its privacy policy (see Salesforce Privacy Policy). More information about how to automate emails in GetFeedback using Salesforce is available here. Information about displaying a Post Chat Survey in Salesforce Chat can be found here.
Suppression Lists
You can manage your suppression lists and map these to Salesforce so as to ensure you comply with unsubscribe requests from your Respondents by following the steps outlined here. For clarity, SurveyMonkey is not responsible for how you manage your suppression lists.
Contact Us
To exercise your rights (as described in Section 14 of the Privacy Notice), please contact the GetFeedback support team at help@getfeedback.com.
6. Audience/Contribute
