SurveyMonkey Logo
Plans & Pricing

Customer satisfaction survey template

10

questions

675,500+

times used

2 min

to complete

If you want your business to grow, it’s critical that you keep your existing customers happy. To do so, you’ll need to measure and understand customer satisfaction. Customer satisfaction is defined as a client’s overall level of satisfaction from using your product or service.

Our expert-written customer satisfaction template was written by experts to help you get started. From convenience to professionalism, customer satisfaction surveys let you effectively gauge customer satisfaction and build a stronger business strategy.

Did your customers find what they were looking for? Are they satisfied? Are you asking the right questions? Our template can help you find and select customer satisfaction survey questions that solicit actionable feedback you can turn into meaningful customer loyalty.

Want in-the-moment feedback for your digital experiences? Build future-proof products by capturing visitor and user insights with Usabilla.

Our template gives you questions that will help you quickly survey users, so you can discover bugs or confusing features, understand why customers aren’t checking out or upgrading, or improve your gaming experiences.

Choose customer satisfaction survey questions and get started

Understanding your clients and meeting customer expectations will help you offer better products and services day in and day out. How do you compare to competitors? Do customers feel like you offer value and quality? Would they recommend you to someone else?

Our customer satisfaction template can help you answer these questions and ensure that you're delivering a valuable customer experience. You can also customize our templates and add questions if there’s a part of the customer experience you want to explore more fully.

To create an online survey using the Customer Satisfaction survey template, just sign up or sign in to SurveyMonkey. You’ll be able to choose the template when you begin creating a survey.

Explore which features support this survey template

We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.

Customizable survey experiences

Out-of-the-box themes, accessible color palettes, custom fonts, branding, and more.

See features

Many ways to send your surveys

Collect survey responses via email, website, SMS, social media, QR codes, offline, and more.

Explore surveys

Survey analysis, no training required

Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis, & more.

Learn more

Additional resources to help you launch successful survey projects

Success Stories

Read about our customers, explore webinars, and get guides on collecting feedback in your industry.

Explore resources

Blog

Get tips on how to create better surveys, hear the latest product news, or check out our research.

See Curiosity at Work

Help Center

Access tutorials on how features work, learn more about billing, and contact Customer Support.

Visit Help Center

Check out our other survey templates

    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Loading...
    Browse more templates