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Vital feedback: Why the health of healthcare depends on insights from patients and staff

A virtual event
September 16, 2020 | 10am PT

In the age of COVID, it’s more important than ever for healthcare organizations to stay agile. The ability to adapt quickly is critical to operational success across the continuum of care.

Join us for a 1-day healthcare event. Hear from experts as they share best practices for gathering feedback at scale to help improve patient experience and prioritize the health of your staff.

Register now

Survey best practices

Maximize your survey potential

10:00am-10:30am PT

Get tactical tips on survey design and flow, response rates, and analyzing results.

Speaker:
Erin Pinkus
Sr. Research Scientist
SurveyMonkey

SurveyMonkey in action

10:35am-10:50am PT

Watch a demo of our most popular features used by healthcare organizations.

Speaker:
Mikolka Morrill
Solutions Engineer
SurveyMonkey

Patient experience

How to use feedback to improve and adapt the patient experience

10:55am-11:40pm PT

Tune in as Community Intervention Services share critical considerations for collecting patient experience data and the reaction they’ve seen from adopting a telehealth service.

Speaker:
Edmund Neuhaus, PhD, ABPP
Chief Clinical Officer
Community Intervention Services, Inc.

Uncovering actionable data with patient experience feedback

11:45am-12:15pm PT

Discover how real-time feedback can transform your organization and help you deliver superior patient care.

Speaker:
Timothy Carey, MSM
Director of Data and Performance Analytics
BaneCare Management LLC

Employee experience

4 key insights from survey-savvy healthcare peers

12:20pm-1:00pm PT

From acquiring talent to ensuring staff safety, hear how some of our customers, like St. Jude and Wellstar, are using feedback to improve processes.

Speaker:
Sarah Nichols
Manager of Customer Success
SurveyMonkey

Speakers

Erin Pinkus

Erin Pinkus
Sr. Research Scientist
SurveyMonkey

Mikolka Morrill

Mikolka Morrill
Solutions Engineer
SurveyMonkey

Edmund Neuhaus

Edmund Neuhaus, PhD, ABPP
Chief Clinical Officer
Community Intervention Services, Inc.

Timothy Carey

Timothy Carey, MSM
Director of Data and Performance Analytics
BaneCare Management LLC

Sarah Nichols

Sarah Nichols
Manager of Customer Success
SurveyMonkey