Improve the patient experience by measuring quality of care
Get clear insights from patients when it matters most.
It can be difficult to get an accurate read on how patients really think and feel. Many healthcare professionals see an even bigger challenge with measuring the quality of care their patients receive. Feedback can help you gather insights along the patient journey, so you can provide quality care that earns trust.
How can we ensure consistent patient experiences, wherever they receive care?
Today’s healthcare landscape can be difficult for anyone to navigate. People may start in a clinic, get labs done at a hospital, pick up a prescription from their pharmacy, then work with their health plan on payment.
That’s a lot of touchpoints.
What’s more, your patient might even get different bills for each of those. One negative interaction can really impact how a person feels about their entire healthcare experience.
These tools, including healthcare surveys, can help you create positive patient experiences.
How can we protect our healthcare teams and employees?
The COVID-19 pandemic had a massive impact on healthcare workers across the world. Doctors felt overwhelmed, nurses were burned out, and teams across the spectrum of care were pushed to the brink.
How are clinicians, nurses, and medical staff feeling now?
Being able to measure how your teams think and feel today is as crucial as ever. Get tools to help you navigate response plans and cope with new challenges, such as workforce engagement.
Survey templates healthcare leaders can rely on
Our sample survey templates make it easy for you to start collecting feedback in just minutes. Explore hundreds of questions across different survey types, all designed to get you accurate results you can rely on.
Patient satisfaction
Hear from patients to see if they’re feeling valued, supported and respected.
See templatePost-visit feedback
Find out how your patient felt about the quality of their care, right after the visit.
See templatePatient safety culture
Assess the patient safety culture in medical offices with this survey by AHRQ.
See templateTraining feedback
Measure the skills and training of your medical staff and healthcare professionals.
See templateWhy choose SurveyMonkey?
SurveyMonkey is not only easy to use, it’s the world’s leading survey platform and powerful enough to help you measure what matters.
Features to help you accomplish goals
Patient needs are constantly changing. Our features can help you pivot when you need to.
- Our AI-powered SurveyMonkey Genius will help you create high-quality surveys with confidence
- Collect customized data based on your different patient groups with our advanced branching logic
- Use our analysis tools to visualize and identify key patient insights effortlessly
- Synthesize key patient insights from text responses with Sentiment Analysis
Integrations that make work easier
Integrate your survey data with the apps you use every day.
We have a variety of integrations that can help you improve patient feedback and drive employee engagement.
Our most popular integrations include:
Support for when you need it
Get the support that your team needs to launch patient feedback programs with ease.
- We have an amazing support team - filled with product experts that help you leverage the right features to get the results you’re looking for
- Support the way you want it - with phone, email, and live chat options for getting in touch
- Tutorials and video demos, available within our robust Help Center for those that want to explore on their own
Healthcare leaders are among users from these world-class brands
Advice from healthcare leaders
Here are some common mistakes and best practices on how to avoid them.
Common mistakes
Looking for ways to improve patient experience or measure staff satisfaction? Here are some things you can avoid:
Asking too many questions in a patient or employee survey
Keep surveys and questionnaires short to ensure they’re focused on providing accurate answers.
Asking patient questions for which you already know the answer
Avoid nonresponse bias by ensuring patients complete your survey.
Not knowing where friction points are for patients
Make sure you’re actively addressing pain points, such as long wait times in the office.
Sending patient satisfaction surveys at the wrong time
Send surveys right after patient visits so they’re more likely to respond.
Best practices
Want to know what healthcare leaders and administrators suggest? Check out these tips:
Design a survey that’s going to get you data
Keep surveys short and free of medical jargon to ensure patients complete the survey with ease.
Share patient pain points across your organization
Bring visibility to the challenges your patients are facing by sharing the feedback, especially with medical staff, nurses, and doctors.
Categorize your patient support issues and report on them
Define metrics for support cases and make sure you have the team aligned to deliver on them.
Conduct employee satisfaction surveys at least twice a year
Measure and benchmark these results to ensure your organization is continually improving performance.
Resources that healthcare professionals find helpful
Choose from our most popular plans
Get an individual plan with features that fit your needs, or create a team instead!
Need a survey enterprise-grade solution?
Momentive, the maker of SurveyMonkey, empowers organizations to gain insights from customers, employees, and the market.
Contact us today
Elevate the quality of care and experiences across your organization with agile, purpose-built solutions.
Rely on Momentive and our HIPAA-compliant features to help you measure patient experience and sentiment.
- Measure both Net Promoter Score® (NPS) and Consumer Effort Scores (CES) after every interaction
- Understand patient experience beyond standardized CAHPS® surveys
- Improve telehealth visits by understanding drivers of virtual care patient satisfaction
Explore our toolkit directory
Access more toolkits for a variety of of roles
NPS®, Net Promoter® & Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.