This page refers to our Canadian Data Centre which we plan to release to limited customers in 2017.
If you reside in Canada, we plan to store your new survey data in our Canadian Data Centre. This includes surveys, responses, and collector information.
Your data will be hosted within Amazon Web Services (AWS). While SurveyMonkey is headquartered in San Mateo, California, USA, with offices around the globe, this solution will offer geographic data residency for those looking to host their data within Canada.
We encrypt your data in transit and at rest! When you and your respondents are using SurveyMonkey, your data is encrypted in transit using the latest, secure ciphers. We also encrypt your data at rest using Transparent Data Encryption.
To maintain business continuity, we replicate customer data across multiple availability zones within the AWS Canada region. This approach allows us to leverage our rigorous disaster recovery plan already in place for our U.S. data centers.
Support and Access
Customers located in Canada should be aware that, for certain reasons, their data may still be accessed in the U.S. For example, we provide customer support and billing support from our U.S., Dublin, and Sydney offices and our personnel may access your account to provide you with assistance when contacting our support teams.
Last updated: June 6, 2017