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Learn how IT teams can contribute to workplace satisfaction

Get the feedback you need to implement the right mix of tools, processes, and systems.

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Want to evaluate the needs of employees and meet your company’s technical objectives? IT leaders often wonder if the employees they serve have the technical resources to do their jobs. It’s challenging to measure satisfaction across workflows—software implementations, device deployments, helpdesk management, and more—especially in a remote workforce. This toolkit for IT managers will help you answer your questions.

What data do I need to meet my company’s IT objectives?

  • How can we keep our company data as secure as possible?
  • Did we provide employees with the best devices to help them do their jobs?
  • How can we ensure help desk requests are resolved in a timely manner?
  • Do the challenges of remote or hybrid workers differ from those in-office?
  • How easy was it to provision new devices, regardless of employee location?

How can I ensure my team doesn’t burn out?

  • What tools or services might we be missing?
  • Can we streamline any onboarding processes?
  • Are there certain regions or departments that are less satisfied than others?
  • How can we reallocate spend to better meet the needs of all employees?
  • Are employees satisfied with the software and tools that have been made available to them?

Our sample survey templates make it easy for you to start collecting feedback in just minutes. Explore hundreds of questions across different survey types, all designed to get you accurate results you can rely on.

Find your department’s strengths or where there’s room for improvement.

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Improve culture and team performance with virtuous peer feedback.

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Measure the performance of your internal help desk.

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Understand how users feel about a software implementation.

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Make sure new hires have everything they need to hit the ground running.

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Understand employee awareness and satisfaction with security protocols.

See template

SurveyMonkey is not only easy to use, it’s the world’s leading survey platform and powerful enough to help you measure what matters—the needs of your customers and of your employees.

Features to help you accomplish goals

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Your organization is constantly changing. Our features can help you pivot when you need to.

Integrations that make work easier

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Reach your workforce in the apps they use every day, and combine feedback with other business data to enhance the value of what you collect.

Our most popular integrations are:

Data security when you need it most

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Our platform is built to support transparency, security, and data compliance.

  • Organizational data ownership available
  • Advanced user management, visibility, and compliance
  • Deliver a seamless, secure user login experience with single sign-on via SAML 2.0 to maintain identity
  • Secure sharing of surveys and results with fine viewing and editing permissions
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Here are some common mistakes and best practices on how to avoid them.

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Looking for ways to ensure your IT solutions can be easily implemented and managed? Here are some things to avoid:

Learn how your solution integrates with existing software and IT processes, hopefully it's seamless.

Understand exactly what your teams’ needs entail before you select a solution.

Ensure the survey solution you purchase has the ability to scale as new users and teams continue to be onboarded.

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Want to know what IT experts suggest? Check out these tips for running a successful program:

Surveys are an incredibly fast and easy way to get workforce feedback on IT processes, systems, and tools.

Measure and benchmark these results to ensure your IT organization is continually improving performance.

Analyzing respondent data by department or location can help you understand delivery gaps or varying employee needs.

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Ultimate Guides

Find out how SurveyMonkey handles security for our customers.

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Success Stories

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How IT cloud investments are improving employee experience.

Get an individual plan with features that you need, or create a team instead!

Momentive, the maker of SurveyMonkey, empowers organizations to gain insights from customers, employees, and the market.

Learn more about our solutions and schedule a demo.

  • Manage multiple users and gain visibility into all survey data collected across your organization with admin controls and dashboards.
  • Ensure confidential data is protected with enhanced security including encryption, SSO, and features that help you remain compliant with HIPAA and GDPR.
  • Make feedback automated and actionable by connecting to key business systems using APIs and powerful integrations, including Salesforce, Marketo, Tableau, and more.

Access more toolkits for a variety of of roles