Get the insights you need to delight and retain customers, and drive revenue growth with SurveyMonkey.
Easily benchmark customer experience using Net Promoter Score (NPS®) and Customer Satisfaction Score (CSAT) programs. Integrate data into 120+ business systems, including Salesforce, Marketo, and Tableau.
Build and scale your voice of the customer (VOC) research to understand what’s working and opportunities to act. Empower teams across your organization to capture, analyze, and act on customer insights. Contact us to learn how our CX expert services team can help you optimize your strategy.
Test product concepts and feature ideas with your target audience. Capture product feedback throughout the development lifecycle to drive adoption.
Measure how customers perceive your brand through relational and transactional NPS.
Measure customer satisfaction after key interactions to pinpoint areas for improvement.
Use customer effort score (CES) insights to improve processes and minimize costly repeat interactions.
Evaluate customer support interactions and act on issues faster.
Survey your user base on security, design, and more to create digital experiences that delight.
Create experiences that attract attendees and keep them coming back with pre- and post-event feedback.
Pressure test and optimize your products to drive ROI and customer loyalty.
Get insights from your target audience in minutes with SurveyMonkey Audience.
Measure purchase satisfaction to help reduce friction in the buying process.
Our flexible platform makes it easy to work on CX programs with teams across product, marketing, and more.
Start getting customer insights in days, not months with templates and intuitive analysis features.
Save time and make customer insights actionable by connecting SurveyMonkey with the tools you use everyday.
Learn how connecting operational and feedback data enables teams to improve CX at scale.Read the guide
Discover how the SurveyMonkey and Salesforce integration can help supercharge your CX strategy.Learn more
Find out how Box captures insights across the customer journey and breaks down data silos.Read the case study
Learn how Lionbridge increased customer satisfaction with SurveyMonkey and Power BI.Read the case study
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.