Products

SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Integrate with 100+ apps and plug-ins to get more done.

Build and customize online forms to collect info and payments.

Create better surveys and spot insights quickly with built-in AI.

Purpose-built solutions for all of your market research needs.

Templates

Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees, and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.

Resources

Best practices for using surveys and survey data

Our blog about surveys, tips for business, and more.

Tutorials and how to guides for using SurveyMonkey.

How top brands drive growth with SurveyMonkey.

Improve customer satisfaction with surveys

Effectively gauge customer satisfaction and turn feedback into customer loyalty.

Customer satisfaction is defined as a measurement that determines how happy customers are with a company’s products, services, and capabilities. 

Customer satisfaction feedback generated through a range of methods, including surveys and ratings, can help identify your strengths and  determine the best ways to improve or update products and services.

Yes, tracking CSAT is key to the ongoing success of your company. It provides a data-backed check-in to make sure that you are keeping pace with your customers expectations.

From convenience to professionalism, customer surveys let you effectively gather valuable customer feedback to help you build a stronger business strategy. Here are a few ways to start:

Understand the experience within customer touchpoints

Take our CSAT questions and make them yours with our survey template.

Getting useful and actionable answers requires asking the right types of questions for your customer satisfaction surveys. Here’s how to use question types to effectively measure customer satisfaction.

Likert scale responses for customer service are very flexible and can be used to measure a variety of sentiments; from agreement, to satisfaction, frequency, and desirability. 

For example, you might be interested in how often customers use your online help portal, in which case a frequency response (ie: Never, Rarely, Sometimes, Often, Frequently) would be useful. 

Below is an example of a customer service Likert scale survey question.

  • Overall, how satisfied or dissatisfied are you with our company?

Learn more about the reliability of the Likert scale>

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Customer satisfaction survey templates

Save time and get great ideas with one of our free customer satisfaction survey templates. Get the feedback you need today.

Product satisfaction survey

Your product is at the forefront of your business. Use our Product Satisfaction Survey Template to gauge product satisfaction and create better customer experiences.

Solution satisfaction survey

Customer expectations are changing faster than ever. Learn how to meet and exceed your customer’s expectations with our Solution Satisfaction Survey Template.

Customer support satisfaction survey

Customer support influences customer satisfaction and your business outcomes. Optimize your support program with this Customer Support Satisfaction Survey Template.