Boost sales with timely purchase feedback

Find out what customers really think about their purchase experience to streamline the process and build brand loyalty.

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Trusted by 60M+ global users, including 95% of the Fortune 500

Deliver the purchase experience your customers expect

82%

of shoppers have backed out of an online purchase because of a negative experience

81%

of consumers are likely to share a poor experience with friends or family

53%

of CX pros lack insights at the purchase stage of the customer journey

These statistics are from SurveyMonkey studies that were conducted among 1,000 US adults and over 600 CX industry professionals between April 24-26, 2023.

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Understand the online and in-store purchase experience

Reduce support costs, customer frustration, and missed sales opportunities by evaluating the purchase experience. Uncover what customers expect in both online and offline channels with web embed, offline kiosk mode, and other response collectors.

Get actionable insights faster with intuitive analysis tools

Quickly visualize, filter, and compare your data with easy-to-use analysis features. Make better decisions on where and how to boost purchase satisfaction, from the in-store service experience to website usability.

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Collaborate better with one platform to manage CX

Share purchase satisfaction insights across teams like operations, marketing, and product to create real-time visibility. Get a centralized view of the customer experience by integrating SurveyMonkey with the tools you use every day—and empower teams to quickly act on insights.