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AI in the customer experience: The ups, downs, and up-and-coming opportunities

Get AI right with applications that delight both customers and employees and avoid the traps they both hate.

Our latest research uncovers trends in how customers feel about AI from the companies they buy from and touches on their first-hand experiences, acknowledging both the advantages of AI in CX and the shortcomings.

Get AI in customer experience right.
Learn where AI falls short, where consumers love it, and how to leverage it to get ahead.

Download the report today and learn:

  • The impact of customer service chatbots on NPS®
  • Innovative AI use cases that customers are excited about
  • Whether people think they can tell the difference between AI-generated content and human-generated content
  • How companies can use feedback to adopt new AI and test how it's working

Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.