Products

SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Integrate with 100+ apps and plug-ins to get more done.

Build and customize online forms to collect info and payments.

Create better surveys and spot insights quickly with built-in AI.

Purpose-built solutions for all of your market research needs.

Templates

Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees, and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.

Resources

Best practices for using surveys and survey data

Our blog about surveys, tips for business, and more.

Tutorials and how to guides for using SurveyMonkey.

How top brands drive growth with SurveyMonkey.

Customer service surveys

Day in and day out, your customer service team answers the phone, handles email, and otherwise interacts with your customers. They’re a big part of your company and your success. In fact, our research suggests that 72% of customers are very or extremely likely to shop at a company with a reputation for excellent customer service.

That’s why it’s vital to assess your customer service skills and effectiveness by asking the right customer service survey questions. You’ll get key information on how well consumers interact with your team, and that data could help you make good hiring decisions, assess customer service training gaps, and improve your company’s bottom line.

Customer service feedback surveys can give you a great deal of information about your customers. But you have to ask the right questions to get the right results. Here are some smart ways to use customer support surveys to get data you can use.

As a marketer, you might push consumers to visit your business or buy a product. Customer service keeps those consumers coming back, over and over. A customer service feedback survey gives you data you need to enhance the performance of this key department in the following ways.

Hate waiting? So do your customers. Survey answers highlight the length of time your customers spend listening to hold music, watching an email inbox, or glaring at a spinning processing button online. Staffing questions you make based on this data could change the whole picture for your customers.

Know just why your clients might be willing to pack up and move to a different vendor, and just what customer service basics you’ll need to change to make them stick with you. Open-ended questions let respondents talk freely, and their answers may surprise you.

How well do your representatives listen, and empathize, with your key customers? Are they warm, or do they sound impatient? Find out how your customer support team is coming across with the data you collect from customer service surveys. That way, you can pull together an effective customer service training session, and turn a negative into a positive.

A well-crafted marketing survey helps you to dive deep into the customer experience, so you’ll know what’s working and what needs tweaking. We can also help you to research new markets and explore new opportunities.

Use our market segmentation survey templates to get vital demographic data on your target market. Questions about education level, household income, and more give you an in-depth look at consumers, so you can tailor your marketing messages accordingly.

Send any of our concept testing survey templates to consumers before you launch a new product or service. You’ll find out what key attributes are most important to your buyers, and you’ll see how much customer loyalty consumers have for your existing products and services.

Assess your website’s performance with online website feedback surveys. Get answers to key questions about what brought consumers to your site, how well they enjoyed the experience, and how quickly they plan to return. This study is vital if you’re planning to launch a new product online.

Our example survey templates provide both structure and customization. Use our sample survey questions as-is to collect customer satisfaction insights and assess your team’s customer service skills, or add your own questions to make the polls even more applicable to your business.

Evaluate how well your customer service representatives listen, understand, and handle customer questions and issues.

Collect open-ended feedback about your customer service, and your products.

Customer satisfaction survey templates

Save time and get great ideas with one of our free customer satisfaction survey templates. Get the feedback you need today.

What's new at SurveyMonkey? Build better surveys with AI

From new templates to AI-powered tools, there’s a feature to help you more easily design and launch your surveys

NPS® survey question guide

Your guide to creating the right NPS questions and surveys for your business to get deeper customer insights and build loyalty.

10 tips to build stellar NPS surveys

Learn how to create effective Net Promoter Score (NPS) surveys that capture insightful feedback and improve your customer satisfaction and loyalty.