How to transform feedback into action
Watch on demand
Acting on feedback from your employees, customers, students, and the market has never been more critical. Join thousands of leaders and experts across Marketing, Customer Experience, HR, Market Research and Education as we examine how to use feedback from the people you serve in order to triumph, even in the most turbulent times.
Our sessions will be available on-demand soon, but for now, check out last year's sessions!
What you can expect
Learn how to drive real change and impact at your organization by doubling down on the key growth-driving stage that organizations often miss: taking action. From survey best practices to in-depth action plans, our 3rd annual Curiosity Conference Virtual invites thought leaders, expert practitioners, and research scientists from leading companies and SurveyMonkey to explore what it really means to transform feedback into action.
General sessions
Join us for survey best practices and tips and tricks for turning insights into action.
Opening keynote
10:00 am - 10:45 am PST / GMT
How to lead during uncertain times
In times of uncertainty and hardship, business—and employee morale—can take a big hit. And yet, great leaders manage to lead their teams to triumph. During our keynote, our panel of executive speakers share their thoughts on how leaders can rise to the occasion during tough times by looking to feedback to keep a pulse on morale, guide priorities and business decisions, and take action in service of their customers, employees, and peers.
Zander Lurie
CEO, SurveyMonkey
Nick Mehta
CEO, Gainsight
Hayden Brown
CEO, Upwork
Nelson Griggs
EVP of Corporate Services and President, Nasdaq Stock Exchange
James Pitaro
President of ESPN
General keynote
10:50 am - 11:20 am PST / GMT
Using feedback to build unforgettable experiences
Grow your customer lifetime value in 2020 by learning how leading organizations are using feedback to generate brand advocates and build unforgettable customer experiences.
Faith Adams
Senior Analyst, Forrester Research
GENERAL SESSION 1
How to design, collect, and analyze surveys like a pro
11:25 am - 11:55 am PST / GMT
Asking questions is easy, but are you getting the insights you need from your surveys? Join us and get expert tips and best practices for creating effective surveys that deliver reliable results—and the kind of insights that drive growth in your organization.
Speaker:
Sarah Cho, Director of Research, SurveyMonkey
GENERAL SESSION 2
How to automate your feedback process so teams can take action, fast
12:00 pm - 12:30 pm PST / GMT
Surveys are a great way to uncover situations that require immediate, personalized attention. However, when it comes to feedback, timing is everything. For customer support and HR teams, a negative experience can escalate quickly if not addressed. Learn how to automate the collection and distribution of feedback across your organization so your teams can spend more time acting on insights!
Speaker:
Sarah Din, Director of Product Marketing, SurveyMonkey
Specialized tracks
Create an action plan for your unique situation by applying tips and tricks from our in-depth tracks for HR, Marketing, CX, Education, and Market Research.
SESSION 1
Using design thinking to put yourself in your customers' shoes
11:25 am - 11:55 am PST / GMT
Discover how by framing problems from the customer’s perspective, firms can better align ideas and prototypes with the factors most important to the customer.
In this session, Josh Gibbs, Platform Product Manager at Bandwidth will share how his team uses the right technologies, techniques, and methods available to develop ideas and prototypes and implement solutions that delight their customers & drive business impact.
Speaker:
Josh Gibbs, Platform Product Manager
Bandwidth
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SESSION 2
Using CSAT to create exceptional customer experiences
12:00 pm - 12:30 pm PST / GMT
Join TEDx speaker Jeannie Walters, and Graham Clark, from B Cellars Vineyards & Winery, as they discuss how to use CSAT and feedback surveys to quickly identify and turn unhappy customers into loyal promoters, nurture personalized relationships with customers, and identify opportunities for revenue growth.
Speakers:
Jeannie Walters, Global Customer Experience
Patient Experience Keynote Speaker
Graham Clark, Sales & Marketing Manager
B Cellars Vineyards & Winery
SESSION 3
How to prove that fixing CX issues drives growth
On demand
If you’re running a Customer Experience (CX) practice, a Voice of Customer (VoC) program, or just looking to get funding for a CX-related project, there are some important insights you need to know. Harley Manning, VP and Principal Analyst at Forrester, shares tips from his research, client insights and consumer market data for you to make a one-sentence business case for customer experience.
Speakers:
Harley Manning, VP & Research Director
Forrester
Christine Rimer, VP of Customer Experience & Advocacy
SurveyMonkey
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SESSION 4
Demystifying the customer journey map
On demand
Customer journey mapping can feel like walking into a maze blindfolded. What exactly is a journey map? When should we create one? How should it be used? But here's the thing: it's a component of CX that you can't ignore. And with the right guidance, you'll be able to navigate yourself through it well and swiftly learn how you can start creating and applying customer journey maps that lead to the best customer experiences.
Speakers:
Kelly Price, Senior Analyst
Forrester
Sateja Parulekar, Sr Director Product Marketing
SurveyMonkey
Sara Staffaroni, Content Strategist
SurveyMonkey
Speakers
Zander Lurie
CEO,
SurveyMonkey
James Pitaro
President of ESPN
Hayden Brown
CEO,
Upwork
Nelson Griggs
EVP of Corporate Services and President,
Nasdaq Stock Exchange
Nick Mehta
CEO,
Gainsight
Faith Adams
Senior Analyst,
Forrester Research
Cynthia Hester
Director of Global Customer Programs,
Google Cloud
Harley Manning
VP & Research Director,
Forrester
Kelly Price
Senior Analyst,
Forrester
Josh Bersin
Global Industry Analyst and Dean,
Josh Bersin Academy
Fidelma Butler
VP, Talent & Organization Development,
Zendesk
Dave Gerhardt
CMO,
Privy