Products
Product Overview
SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.
SurveyMonkey
Get data-driven insights from a global leader in online surveys.
Features
Explore core features and advanced tools in one powerful platform.
SurveyMonkey Forms
Build and customize online forms to collect info and payments.
Integrations
Integrate with 100+ apps and plug-ins to get more done.
Market Research Solutions
Purpose-built solutions for all of your market research needs.
SurveyMonkey Genius
Create better surveys and spot insights quickly with built-in AI.
INDUSTRIES
Healthcare
Education
Technology
Government
Financial Services
See more Industries
ROLES
Marketing
Customer Experience
Product
Human Resources
Research
See more roles
USE CASES
Online Polls
Registration Forms
Employee Feedback
Event Feedback
Customer Satisfaction
See more use cases
Templates
Net Promoter Score
Measure customer satisfaction and loyalty for your business.
Customer Satisfaction
Learn what makes customers happy and turn them into advocates.
Website Feedback
Get actionable insights to improve the user experience.
Contact Information
Collect contact information from prospects, invitees, and more.
Event Registration
Easily collect and track RSVPs for your next event.
Event Feedback
Find out what attendees want so that you can improve your next event.
Employee Engagement
Uncover insights to boost engagement and drive better results.
Meeting Feedback
Get feedback from your attendees so you can run better meetings.
360-degree employee evaluation
Use peer feedback to help improve employee performance.
Course Evaluation
Create better courses and improve teaching methods.
University Instructor Evaluation
Learn how students rate the course material and its presentation.
Product Testing
Find out what your customers think about your new product ideas.
See all templates
Pricing
Enterprise
Resources

Contact Sales Log in

Case Study

Greyhound pinpoints profits by acting on feedback

Learn how a revamped survey process improved services and uncovered new revenue.

For Greyhound, a dated, manual survey process resulted in low response rates and a falling NPS® (Net Promoter Score®). The company moved to SurveyMonkey Enterprise to automate the feedback process, improving response rates and boosting NPS. The company now uses survey data to link service improvements with revenue–pinpointing how feedback can help the company make changes that directly impact profitability.

Download the case study

Learn how automating feedback boosts NPS and profits.

Download now

Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

INDUSTRIES

ROLES

USE CASES

Greyhound pinpoints profits by acting on feedback

You might also like

Building employee feedback loops for meaningful change

How SurveyMonkey uses surveys for marketing

Bridging the HR gap