Learn how to use feedback to drive business impact

A virtual event | Nov. 14, 2018

Now on demand

Watch on demand

Join thousands of Marketing, Sales, Customer Success, HR, and Non-Profit leaders and experts for the online event of the year.

What you can expect

We’re bringing the curious together to focus on how businesses can use their most important assets—customer, employee and market feedback—to drive business impact. Learn how to win over prospects and customers, create a better workplace, increase philanthropic reach, and more. Watch on demand for a mix of thought-provoking keynotes, in-depth tracks, and valuable online networking opportunities.

You can watch all sessions on demand.

Keynote speakers

Julia Hartz

CEO and Co-founder
Eventbrite

Zander Lurie

CEO
SurveyMonkey

Speakers

Josh Bersin

Global HR Industry Analyst

Cheri Keith

Senior Research Analyst
SiriusDecisions

Leela Srinivasan

CMO
SurveyMonkey

Sarah Cho

Director of Research
SurveyMonkey

Aubrey Blanche

Global Head of Diversity and Belonging
Atlassian

Katee Van Horn

Founder & CEO
Bar the Door LLC

Rhisa Muse

D&I Program Manager
SurveyMonkey

Tracy Eiler

CMO
InsideView

Linda Campbell

VP of Sales
SurveyMonkey

Nora Blumenstein

Director of Programs
Soroptimist

Lori Blair

Senior Director of Program Services
Soroptimist

Nichole Vine

Content Marketing Manager
SurveyMonkey

Jon Herstein

Chief Customer Officer
Box

Christine Rimer

VP Product Marketing and Voice of Customer
SurveyMonkey

Valerie Threlfall

Managing Director
Listen for Good

Jillesa Gebhardt

Research Scientist
SurveyMonkey

Rich Taylor

VP of Employee Experience
Nasdaq

Leah Melnick

Director of Programs
Giving Kitchen

Amanda Newsom

Marketing & Communications Manager
Giving Kitchen

Closing keynote speakers

Twisha Mehta

Senior Impact Manager
Samasource

Eirene Chen

Marketing Leader for Teachers
Khan Academy

Kristen Engelhardt

Vice President, Voice of the Customer
Salesforce

Jeff Coleman

Sr Director of Customer Success
SurveyMonkey

Agenda

Our four hours of compelling content will inspire you to better leverage feedback to drive business impact. Our agenda includes a mix of general sessions (designed for all leaders) and specialized tracks (geared toward Marketing, HR, and Non-Profit leaders).

Opening keynote

Why culture should be every CEO’s top priority

Fireside chat with Julia Hartz, CEO and Co-founder, Eventbrite and Zander Lurie, CEO, SurveyMonkey

General session

The insider’s guide to crushing your next survey

Speaker: Sarah Cho, Director of Research, SurveyMonkey

Running a great survey is part art, part science. Tune in for a wealth of actionable tips from our resident research expert and make your next survey your best yet.

Closing keynote

What’s your million dollar question?
Why curiosity is the new driver of innovation for business

Speakers:

Eirene Chen, Marketing Leader for Teachers, Khan Academy
Twisha Mehta, Senior Impact Manager, Samasource
Moderator: Jeff Coleman, Senior Director, Customer Success, SurveyMonkey

Our panel of customers will share how asking the right questions helped them shake up the status quo and reframe how to solve challenges at their organizations.

Specialized tracks

Turn insights into action

Track 1:

How to create a better workplace

Track 2:

How to win over prospects and delight customers

Track 3:

How to increase philanthropic reach

Session 1

The new world of employee engagement: productivity, energy, and more

Speaker
Josh Bersin

HR

Session 1

The new world of employee engagement: productivity, energy, and more

How can organizations understand what drives employee experience in today’s always-on, hyper-connected workplace? Learn from the pre-eminent HR analyst how you can reinvent and measure employee engagement in this new world.

Session 1

Crack the code to engaging B2B buyers

Speakers
Cheri Keith, Leela Srinivasan

Marketing

Session 1

Crack the code to engaging B2B buyers

Understand your buyers’ journey and discover how to reach and engage them with a marketing mix that resonates and builds trust.

Session 1

Creating high-quality client-focused feedback loops

Speakers
Valerie Threlfall, Jillesa Gebhardt

Non-Profit

Session 1

Creating high-quality client-focused feedback loops

Explore how a simple framework and set of tools, including customer feedback tools developed in the business world, are helping nonprofits be more connected and responsive to the people they seek to serve. Come and join and learn how to build your capacity to collect and respond to feedback.

Session 2

Panel: Your toughest D&I questions answered

Speakers
Aubrey Blanche, Katee Van Horn, Rhisa Muse
Moderator: Leela Srinivasan

HR

Session 2

Panel: Your toughest D&I questions answered

How can you actually measure diversity & inclusion? Who’s ultimately responsible for it? Get real expert answers to your toughest D&I questions.

Session 2

Elevate your brand as a data-driven thought leader

Speakers
Tracy Eiler, Linda Campbell

Marketing

Session 2

Elevate your brand as a data-driven thought leader

Learn how a top B2B marketer solved the age-old dilemma of sales & marketing alignment and used feedback to establish herself—and her organization—as an expert.

Session 2

Using surveys to measure and amplify impact

Speakers
Nora Blumenstein, Lori Blair, Nichole Vine

Non-Profit

Session 2

Using surveys to measure and amplify impact

Learn how Soroptimist, a global organization with supporters across 21 countries, uses surveys to measure the effectiveness of their programs. Get practical tips for how you can leverage feedback to amplify your impact.

Session 3

Nasdaq sees big returns by investing in the employee experience

Speaker
Rich Taylor

HR

Session 3

Nasdaq sees big returns by investing in the employee experience

How does the owner of one of the world’s largest stock exchanges create an employee experience that attracts, engages, and retains top talent? Learn how this globally-renowned brand leverages employee feedback as a core part of its strategy.

Session 3

Why building a customer-centric culture is key to growth

Speakers
Jon Herstein, Christine Rimer

Marketing

Session 3

Why building a customer-centric culture is key to growth

Walk away with practical strategies on how to use customer feedback and customer stories to operationalize a culture of customer centricity.

Session 3

Leverage the data you already have to grow

Speakers
Leah Melnick, Amanda Newsom

Non-Profit

Session 3

Leverage the data you already have to grow

Learn how The Giving Kitchen, an Atlanta-based organization that provides financial assistance to restaurant workers in crisis, discovered creative ways to use the data collected through their grant application to drive program growth.

Learn how to win over prospects and customers, create a better workplace, increase philanthropic reach, and more.

Watch on demand