SurveyMonkey offers benchmarks as an easy way to compare survey results within key categories such as customer satisfaction, employee engagement, and more.
When SurveyMonkey customers use our expert-certified survey templates and questions from our Question Bank, our platform anonymizes and aggregates the responses to each question, creating benchmarks to compare your results against.
To make sure our benchmarks are meaningful and relevant, we’ll only publish them for a given question if it meets the following:
Benchmark data is available for select Question Bank questions in English only.
Give your survey results additional context by comparing them to the global average.
If you use questions from our Question Bank or a benchmarkable survey, our free Global Benchmarks will appear next to your survey results.
Compare your survey results against benchmarks in industries like Technology, Professional Services, Education, and more.
Pricing is based on the type of surveys you create and how you want to segment competitive data (e.g., by industry).
Some paid plans offer one industry benchmark for free.
After you use our customer satisfaction template, see how your results stack up against your biggest competitors.
The insights you gain will help you target your improvements—and keep customers loyal to your brand.