Products

SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Explore core features and advanced tools in one powerful platform.

Build and customize online forms to collect info and payments.

Integrate with 100+ apps and plug-ins to get more done.

Purpose-built solutions for all of your market research needs.

Create better surveys and spot insights quickly with built-in AI.

Templates

Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees, and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.

Resources

Best practices for using surveys and survey data

Our blog about surveys, tips for business, and more.

Tutorials and how to guides for using SurveyMonkey.

How top brands drive growth with SurveyMonkey.

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Business

SurveyMonkey welcomes Salesforce® CX leader GetFeedback to the family

SurveyMonkey welcomes Salesforce® CX leader GetFeedback to the family

What makes your company stand out? Slick product, attractive pricing, big bang marketing campaign? Think again. 

Customer experience is quickly overtaking all of these as the most important differentiator. In fact, last year, 89% of companies said they compete primarily on the basis of customer experience–up from just 36% in 2010.

To deliver incredible experiences to your customers, you need to listen to and act on their feedback. SurveyMonkey was founded on the belief that feedback can provide insights that form a valuable currency in today’s Feedback Economy. And, about 6 years ago, another company’s founders believed in the value of feedback data so much, they named the company for it. 

GetFeedback, a San Francisco-based leader in the customer experience (CX) space, was born out of the need to seamlessly embed customer experience data in Salesforce, where it can be easily accessed and acted on. Today, we finalized our acquisition of GetFeedback, sealing a partnership that combines our 20 years of feedback expertise with their unparalleled expertise in driving action within the Salesforce ecosystem.

We believe the acquisition of GetFeedback, combined with SurveyMonkey’s offerings like Usabilla, CX, and TechValidate, will allow us to provide our customers with one of the most comprehensive customer experience suites via an open platform that easily integrates with leading providers of customer data. 

SurveyMonkey and GetFeedback complement each other in many ways. One of the biggest things we have in common is the belief that feedback is most valuable when it flows directly into the apps that teams use every day.  

GetFeedback is the leading customer experience solution for collecting, sharing, and acting on customer feedback in Salesforce. Add that to SurveyMonkey’s expertise in survey methodology, best-in-market time to value, and enterprise-class capabilities–and we think it’s a winning combination.

Here’s an example of how the GetFeedback solution can help teams act on feedback across every Salesforce cloud:

Sun Basket, a premier meal kit delivery service, sends customers a GetFeedback survey after every service interaction to better understand and improve the experience. One way they collect feedback is through Salesforce chat, and that data is mapped directly back into the Salesforce customer record. Because customer and feedback data is all in one place, the Sun Basket team has a 360 degree view of each customer, and can easily take action to increase customer satisfaction and retention.

This partnership really is all about our customers. Our goal is to make sure we leverage our combined product offerings to provide an innovative customer experience solution for both current and future enterprise customers.

This product convergence will offer many benefits–like speed to insight and accelerating the ability to take action. We are confident that these advantages will result in big gains for our customers, like improving loyalty and achieving new levels of customer satisfaction to gain a competitive advantage.

SurveyMonkey is excited to continue innovating and delivering leading solutions for customer experience management. We are incredibly excited and lucky to welcome the GetFeedback team in our mission to innovate on customer experience solutions, seamlessly integrated with leading systems of record.