When it comes to knowing what customers want, Rhonda Parmiter is a pro. As the VP of Customer Experience at Continuant, a communications management services provider, Rhonda’s job is to listen to customer needs...Read More →
By helping millions of businesses learn more about their customers, we like to think we know a thing or two about customer satisfaction. For example, we’ve learned that businesses who measure customer satisfaction are...Read More →
It’s a no brainer that we love research. We yearn for the who, what, when, where and why behind all things. That’s why, when it comes to collecting demographic information on a survey, we’re...Read More →
Recently, we were contacted by a wonderful customer, Karan Sharma. Karan, an inbound marketing manager at linkbird, was very excited to share a recent customer feedback survey he ran for his company via SurveyMonkey.
linkbird is...Read More →
The holiday season is upon us, and we all know what that means—shopping. As a retailer, you know it’s one of the most important times of the year to make sure you’re marketing to...Read More →
How do your customers really feel about you? Would they recommend you to a friend? A colleague? Will they keep coming back for more? We certainly hope so.
Keep in mind that according to data we've collected—a...Read More →