Listen up, companies. It pays to invest in great customer service. How do we know? Using SurveyMonkey Audience, we asked more than 400 Americans if a company's reputation for excellent customer service affects whether or not...Read More →
Academics. Business. Entrepreneurship. Say you have your head in each of these spaces. Each one arguably requires a different type of focus and set of skills, however a common thread runs through the fabric...Read More →
How do customer insights, feedback, and CRM platforms all come together? With so much data, it can sometimes be hard to uncover actionable goals for your business.
However, the brilliant minds at SalesforceIQ have...Read More →
When it comes to knowing what customers want, Rhonda Parmiter is a pro. As the VP of Customer Experience at Continuant, a communications management services provider, Rhonda’s job is to listen to customer needs...Read More →
By helping millions of businesses learn more about their customers, we like to think we know a thing or two about customer satisfaction. For example, we’ve learned that businesses who measure customer satisfaction are...Read More →
It’s a no brainer that we love research. We yearn for the who, what, when, where and why behind all things. That’s why, when it comes to collecting demographic information on a survey, we’re...Read More →