WinMagic connects survey data in Salesforce to pinpoint the customers behind the feedback
WinMagic wanted to improve the customer experience and get to the bottom of less-than-positive reviews. The company connected survey data in Salesforce to pinpoint the customers behind the feedback. Using SurveyMonkey Enterprise, WinMagic was able to move their average NPS to a 9, increase customer satisfaction from 64% to 93%, and improve renewals. In addition, the entire company shifted to a new era of data-driven decisions.
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