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How to improve CSAT across all channels

48% of CX pros say that meeting and exceeding customer expectations is a top challenge for their team in 2023. Rightly so, as customers today expect an elevated and seamless experience whether they shop online or in-store, and are not afraid to switch brands to get it. As such, a strategy that focuses on listening to customers and creating consistent omnichannel engagement is more important than ever. 

Using our ‘Ask, listen & act framework’ we will show you how to take your CX to the next level by increasing customer satisfaction across all key channels.

In this webinar you will learn to:

  • Ask the right questions to find out what matters most to your customers 
  • Listen to your customers across all touchpoints to quickly resolve dissatisfaction
  • Take action to to positively impact key KPIs such as NPS, CSAT, and retention 
  •  Identify and fix customer pain points, boost CSAT scores, and drive revenue growth with SurveyMonkey.  

Plus, learn best practices for integrating your CX solution to achieve maximum success!