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On-demand webinar: How generative AI is actively transforming CX

Find out how and where to add AI to your customer journeys with insight from CX Network and SurveyMonkey.

Artificial Intelligence has been pushing the boundaries of what is possible in CX for a number of years, and the emergence of generative AI is now supercharging that work. But how can these advances be leveraged in your organization to meet the ever-changing needs of your customers?

Watch this edition of CX Talks to find out:

  • How customer service chatbots can be used to drive NPS.
  • Whether customers can tell the difference between AI-generated content and human-generated content.
  • Where and when human interaction is still superior to AI and how this could change over time.