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How to Disqualify a Respondent

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How to Disqualify a Respondent

A lot of focus is put on how to encourage people to fill out surveys–whether by keeping surveys short, by providing rewards, or by using social media channels to spread the word.

But in some cases, not all responses are equal. Say you’re thinking about opening a hip new coffee shop that only serves breakfast and lunch. And you want to cater to people who are passionate about their breakfast and lunch choices. So you create your market research survey, but you want to skip responses from people who really just love dinner (and get more insights from the french toast and club sandwich devotees out there).

There’s an easy way to do just that by using the Disqualify Respondent option in SurveyMonkey. Here are step-by-step instructions on how to implement it:

Step 1:

Set up your multiple choice question.

Step 2:

Add disqualification skip logic to the answer choice you want to disqualify (in our case, people who choose “Dinner”).

Step 3:

Set up your survey collector–disqualification works with any collector type.

Step 4:

Customize the Disqualification Page message (if you want) in your collector settings.

See disqualification in action:

Just click on the embedded survey below.

Create your free online surveys with SurveyMonkey, the world’s leading questionnaire tool.

As always, if you have any questions or want more information, let us know in the comments below.

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6 thoughts on “How to Disqualify a Respondent

  1. Mary Jo Nott says:

    I have created a new disqualification page and the skiplogic that goes with it, but my first page of my survey shows up in place of the disqualification page. Very frustrating. Must be a simple fix for what I am doing wrong.

    1. Hanna J says:

      Hi Mary Jo – Take a look at this article from our help center to see if it can guide you: http://help.surveymonkey.com/app/answers/detail/a_id/46/~/example-of-how-to-create-skip-logic. If not, email support@surveymonkey.com, and they’ll take care of you. Thanks!

  2. This is the 2nd blog, of urs I really checked out. But I personally enjoy this particular one, “How to Disqualify a Respondent | SurveyMonkey Blog” the very best.
    Thank you ,Harvey

    1. Kayte K says:

      Hi Harvey- Really glad to hear you enjoyed this one! We hope you get the chance to check out the rest of our How-to blog posts. Simply click on the How-to tag to the right of the page and it will take you to more blog posts like this one. Have a great day!

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