SurveyMonkey CX is now part of the GetFeedback platform! Learn more about GetFeedback.
An agile CX platform that moves as quickly as your team does
Start fast and think big with GetFeedback’s unique blend of power and ease of use that your team will love.
Create great customer experiences, fast
See how GetFeedback helps your team quickly deliver winning experiences.
Build a CX program that adapts to customer needs
Quickly evolve your customer experience programs to meet changing customer needs. Use GetFeedback to:
- Accelerate the launch of your CX program, without an army of paid consultants
- Leverage pre-built templates and reports, and easily customize them to meet your specific needs
- Tap into best practices baked into the product to set up your team for success
CX research: Agility and collaboration are key to success in 2021
Listen to your customers wherever they are
Your customers interact with you across different channels, so meet them where they are. Use GetFeedback to:
- Automate feedback collection at key touchpoints throughout the customer journey
- Collect in-the-moment feedback across all channels, including website, email, SMS, and mobile apps
- Easily analyze omnichannel feedback in one place to see your holistic customer experience
Empower teams to quickly act on feedback
It takes a village to deliver great customer experiences. Use GetFeedback to:
- Drive actions in the systems your teams already use to get their work done, including Salesforce, Slack, and Jira
- Easily share insights such as trends, sentiment, and key drivers across your organization
- Understand customers more deeply by unifying CX data with CRM data, including Salesforce
“GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we uncovered a need to enhance our chatbot experience and by acting on this feedback, we’ve seen an incredible 14% lift in chat customer satisfaction.”
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We’re here to simplify CX
B2B and B2C companies around the world trust GetFeedback to help deliver great customer experiences.
