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How to scale your VoC program

Delivering exceptional customer experiences has become vital for businesses to stay ahead in today’s competitive landscape. Voice of the Customer plays an integral part in creating experiences that align with customer preferences. Done well, it can drive retention, cultivate loyalty, and eliminate friction in the customer journey.

In this webinar, Cormac Kelly, Senior Director for Customer Success at SurveyMonkey, and guest speaker Forrester VP and Principal CX Analyst, Dr. Maxie Schmidt will examine how you can fuel your business success using VoC.

Watch the webinar and discover how to:

  • Drive revenue with VoC programs 
  • Launch and scale your VoC program
  • Understand what’s working and opportunities to improve
  • Build a customer-centric organisation with VoC