SurveyMonkey Original Research
Our data and original research explains what’s happening in the world and the workplace. Want your own insights? Survey your customers, employees, prospects, or anyone else today.
Data at work
Our original research delivers the insights that professionals need to shape stronger workplaces and build more profitable companies.
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Why the customer experience matters
57% of customers will permanently stop using a product or service after 1 bad experience
Why the employee experience matters
51% of employed people said they’d take a job at another company if offered one
Consumer research
From dating to data security, we help you discover the consumer trends that shape our everyday lives.
Little white-coat lies
See if you can guess what people fib about the most with their healthcare professionals.
Our methodology
Want to know more about our reports and studies? Learn about our methodology and how we get our data.
The science of surveys
Get in-depth expert tips from our survey scientists to make your next survey project even better.
DIY research for everyone
Wish you knew more about people who mattered to you? All you have to do is ask! See how we make it easy to reach anyone, anywhere, so you can conduct your own market research in minutes.
Discover more resources
Customer satisfaction survey templates
Explore our customer satisfaction survey templates to rapidly collect data, identify pain points, and improve your customer experience.
Customer Behavior Analysis: A Complete Guide and Examples
Read our step-by-step guide on conducting customer behavior analysis. Learn how to collect data and improve customer touchpoints.
Empowering CX professionals: Using insights to overcome frontline challenges
Empower your CX team with actionable insights! Watch our webinar for expert strategies on boosting performance and morale.
How to measure & improve CSAT call center scores
Meet customer expectations and create lifelong customers! Learn how to measure call center CSAT and improve customer satisfaction with SurveyMonkey.