63% of people consider a company's privacy and security history before using their products or services.
LAST UPDATED: August 1, 2023
This Security Statement applies to the products, services, websites and apps offered by SurveyMonkey Inc., SurveyMonkey Europe UC, SurveyMonkey Brasil Internet Eireli, and their affiliates (collectively “SurveyMonkey”), which are branded as “Momentive”, “SurveyMonkey”, “Wufoo”, and “GetFeedback”, except where otherwise noted. We refer to those products, services, websites and apps collectively as the “services” in this Statement. This Security Statement also forms part of the user agreements for SurveyMonkey and Wufoo customers.
SurveyMonkey values the trust that our customers place in us by letting us act as custodians of their data. We take our responsibility to protect and secure your information seriously and strive for complete transparency around our security practices detailed below. Our Privacy Notice also further details the ways we handle your data.
SurveyMonkey's information systems and technical infrastructure are hosted within world-class, SOC 2 accredited data centers. Physical security controls at these data centers include 24x7 monitoring, cameras, visitor logs, entry limitations, and all that you would expect at a high-security data processing facility.
SurveyMonkey has implemented governance, risk management, and compliance practices that align with the most globally recognized information security frameworks. SurveyMonkey has achieved ISO 27001 certification. In addition, the SurveyMonkey Enterprise product is HIPAA-compliant, and our SurveyMonkey, Wufoo, and SurveyMonkey Apply products carry the Payment Card Industry’s Data Security Standards (PCI DSS 3.2) certification.
Access to SurveyMonkey's technology resources is only permitted through secure connectivity (e.g., VPN, SSH) and requires multi-factor authentication. Our production password policy requires complexity, expiration, and lockout and disallows reuse. SurveyMonkey grants access on a need to know on the basis of least privilege rules, reviews permissions quarterly, and revokes access immediately after employee termination.
SurveyMonkey maintains and regularly reviews and updates its information security policies, at least on an annual basis. Employees must acknowledge policies on an annual basis and undergo additional training pertaining to job function. Training is designed to adhere to all specifications and regulations applicable to SurveyMonkey.
SurveyMonkey conducts background screening at the time of hire (to the extent permitted or facilitated by applicable laws and countries). In addition, SurveyMonkey communicates its information security policies to all personnel (who must acknowledge this) and requires new employees to sign non-disclosure agreements, and provides ongoing privacy and security training.
SurveyMonkey has a dedicated Trust & Security organization, which focuses on application, cloud, network, and system security. This team is also responsible for security compliance, education, and incident response.
SurveyMonkey maintains a documented vulnerability management program which includes periodic scans, identification, and remediation of security vulnerabilities on servers, workstations, network equipment, and applications. All networks, including test and production environments, are regularly scanned using trusted third party vendors. Critical patches are applied to servers on a priority basis and as appropriate for all other patches.
We also conduct regular internal and external penetration tests and remediate according to severity for any results found.
SurveyMonkey encrypts all data at rest in our data centres using AES 256 based encryption. Additionally, SurveyMonkey encrypts all data in motion using (i) RSA with 2048 bit key length based certificates generated via a public Certificate Authority, for communications with entities outside SurveyMonkey's data centres, and (ii) RSA 256 certificates generated via Internal Certificate Authority, for all the data within the data centre.
Our development team employs secure coding techniques and best practices, focused around the OWASP Top Ten. Developers are formally trained in secure web application development practices upon hire and annually.
Development, testing, and production environments are separated. All changes are peer reviewed and logged for performance, audit, and forensic purposes prior to deployment into the production environment.
SurveyMonkey maintains an asset management policy which includes identification, classification, retention, and disposal of information and assets. Company-issued devices are equipped with full hard disk encryption and up-to-date antivirus software. Only company-issued devices are permitted to access corporate and production networks.
SurveyMonkey maintains a security incident response process that covers the initial response, investigation, customer notification (no less than as required by applicable law), public communication, and remediation. This process is reviewed regularly and tested bi-annually.
Despite best efforts, no method of transmission over the Internet and no method of electronic storage is perfectly secure. We cannot guarantee absolute security. However, if SurveyMonkey learns of a security breach, we will notify affected users so that they can take appropriate protective steps. Our breach notification procedures are consistent with our obligations under applicable country level, state and federal laws and regulations, as well as any industry rules or standards applicable to us. We are committed to keeping our customers fully informed of any matters relevant to the security of their account and to providing customers all information necessary for them to meet their own regulatory reporting obligations.
Backups are encrypted and stored within the production environment to preserve their confidentiality and integrity. SurveyMonkey employs a backup strategy to ensure minimum downtime and data loss. The Business Continuity Plan (BCP) is tested and updated on a regular basis to ensure its effectiveness in the event of a disaster.
Keeping your data secure also requires that you maintain the security of your account by using sufficiently complex passwords and storing them safely. You should also ensure that you have sufficient security on your own systems. We offer TLS to secure the transmission of survey responses, but you are responsible for ensuring that your surveys are configured to use that feature where appropriate. For more information on securing your surveys, visit our Help Center.
Application and infrastructure systems log information to a centrally managed log repository for troubleshooting, security reviews, and analysis by authorized SurveyMonkey personnel. Logs are preserved in accordance with regulatory requirements. We will provide customers with reasonable assistance and access to logs in the event of a security incident impacting their account.