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LAST UPDATED: February 15, 2024

1.1 Scope

This Privacy Notice applies to all the products, services, websites and apps offered by SurveyMonkey Inc., SurveyMonkey Europe UC, SurveyMonkey Brasil Internet Ltda., SurveyMonkey Netherlands B.V., and other SurveyMonkey affiliates (collectively “SurveyMonkey”), except where otherwise noted. The services include SurveyMonkey, SurveyMonkey Apply, SurveyMonkey Audience, SurveyMonkey Rewards, SurveyMonkey Contribute, Wufoo, TechValidate, GetFeedback Direct, and GetFeedback Digital. We refer to those products, services, websites, and apps collectively as the “services” in this notice. Unless otherwise noted in your contract, our services are provided by SurveyMonkey Inc. inside of the United States, by SurveyMonkey Brasil Internet Ltda. inside of Brazil, and by SurveyMonkey Europe UC everywhere else.

US residents: Please visit our Region Specific Privacy Notice for more information on our privacy practices specific to individual states. 

This Privacy Notice does not apply to personal information we collect from our employees or job applicants in their capacity as employees or candidates. Employees and candidates should refer to our Employee Privacy Notice or Candidate Privacy Notice, respectively.

1.2 Quick Links

  • For a quick snapshot of how SurveyMonkey treats personal information see our Privacy Basics.

References in this Privacy Notice to data, personal information, or information, are all references to Personal Data. Personal Data means information relating to a living individual (a "Data Subject") who is, or can be, reasonably identified from the information, either alone or in conjunction with other information.

We group consumers or businesses into the following categories:

  • Creator: the business or consumer that holds an account within a SurveyMonkey service that either directly creates surveys, forms, applications, or questionnaires or that can collaborate, commenting, or review surveys, forms, applications, or questionnaires within an account.
  • Respondent: the individual that receives a survey, form, application, or questionnaire powered by a SurveyMonkey service.
  • Panelist: the individual that uses Contribute or Rewards to take surveys sent by SurveyMonkey on behalf of Creators, or an individual that receives surveys through a third party panel provider. Privacy information specific to panelists can be found in our Contribute Privacy Notice, Rewards Privacy Notice, and Third Party Panel Privacy Notice.
  • Visitor: you are just visiting one of our websites because you are curious,  have been invited to review a survey as a guest, or you have heard about us from our marketing and sales channels!

(a) Contact information.

You might provide us with your contact information (for example: name or email address), whether through use of our services, a form on our website, an interaction with our sales or customer support team, or a response to one of SurveyMonkey’s own surveys or forms.

(b) Cookie information.

We use first party and third party cookies and tracking services that employ cookies and page tags (also known as web beacons) to collect data about visitors to our websites. This data includes usage and user statistics. Emails sent by SurveyMonkey or by users through our services also include page tags that allow the sender to collect information about who opened those emails and clicked on links in them. We provide more information on cookies in our Cookies Notice.

(c) Customer support information.

We collect information submitted through our Customer Support portal, such as name, email, and message text.

(d) Usage information.

We collect usage information about you whenever you interact with our websites and services. This includes which webpages you visit, what you click on, when you perform those actions, what language preference you have, what you buy and so on.

(e) Device and browser data.

We collect information from the device and application you use to access our services. Device data mainly means your IP address, operating system version, device type, device ID/MAC address, system and performance information, andbrowser type, and other device, network and browser signals. If you are on a mobile device we also collect the UUID for that device. We also infer your geographic location based on your IP address.

(f) Event data.

Like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, device type and timestamps.

(g) Referral information.

If you arrive at a SurveyMonkey website from an external source (such as a link on another website or in an email) or have been invited to review a survey as a guest, we record information about the source that referred you to us.

(h) Integration data.

We collect information from third parties with whom SurveyMonkey enables integrations in order to allow you to use both services.

(i) Account information.

  • Registration information.
    • You need a SurveyMonkey account before you can use SurveyMonkey services. When you register for an account, we collect your first and last name, username, password and email address.Billing information.
      If you make a payment to SurveyMonkey, we require you to provide your billing details, a name, address, email address and financial information corresponding to your selected method of payment (e.g., a credit card number and expiration date or a bank account number). If you provide a billing address, we will regard that as the location of the account holder to determine the SurveyMonkey entity with whom you contract and the sales tax, if applicable, to be applied to your purchase.
  • Account settings.
    • You can set various preferences and personal details on pages like your account settings page (or on your account settings page for our other products as applicable). These may include, for example, your default language, time zone and communication preferences (e.g., opting in or out of receiving marketing communications from SurveyMonkey).

(j) Address book information.

We may allow you to import email addresses and other contact information into an Address Book so you can easily invite people to take your surveys or fill in your form via our collectors. We do not use this data for our own purposes or to contact anyone, except at your direction.

(k) Survey/form/application data.

We store your survey/form/application data (questions and responses) for you and provide analysis tools for you to use with respect to this data.

(l) First party profile information.

When you sign up for our services you are asked to provide us with information about yourself and to give us more detailed insights into who you are. If you are in a SurveyMonkey Enterprise account this may include providing your photo so your administrator(s) and colleagues can identify you.

(m) Third party profile information.

We may combine information about you from third party sources (such as LinkedIn, ZoomInfo, and other data brokers) with information we hold about you to create a user profile.

  • 3.1 Creator
  • 3.2 Respondent
  • 3.3 Visitor