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Anti-Spam Policy

LAST UPDATED: FEBRUARY 6TH, 2012

Email and Prohibited Content

Your use of SurveyMonkey’s website and services is subject to this policy. If you are found to be in violation of our policies at any time, as determined by SurveyMonkey in its sole discretion, we may warn you, or suspend or terminate your account. Please note that, in accordance with the SurveyMonkey Terms of Use, we may change this policy at any time. It is your responsibility to keep up-to-date with and comply with this policy.

Email Requirements

SurveyMonkey has a zero-tolerance spam policy. This means that all email recipients must have opted in to, or otherwise validly consented to, receiving communications from you, the sender. Subscriber accounts may be terminated for sending unsolicited email messages.

Email messages sent in connection with a SurveyMonkey survey must contain an “unsubscribe” link that allows subscribers to remove themselves from your email messages. You acknowledge and agree that you will not hide, disable, or remove or attempt to hide, disable, or remove the opt-out link from the email invitation. You will actively manage and process unsubscribe requests received by you directly within ten days of submission, and update your email lists and address books to reflect the unsubscribe requests.

You are responsible for ensuring that the email messages you send in connection with your surveys do not generate a number of spam complaints or bounce rates in excess of industry standards. If SurveyMonkey determines that your level of spam complaints or bounce rate is higher than industry standards, SurveyMonkey, at its sole discretion, has the right to suspend or terminate your use of its website and services. If you receive low response rates, high abuse rates or high bounce rates, we may request additional information regarding your mailing lists to investigate and attempt to resolve the problem, or in some cases we may suspend or remove email privileges on your account.

Email Restrictions

  • Emails you send via SurveyMonkey must have a valid reply-to email address owned or managed by you.
  • You can only use SurveyMonkey to send emails to lists of people that gave you permission to email them. If you don’t have proof that each recipient on your list opted in for your emails, don’t import them into SurveyMonkey.
  • We prohibit the use of harvested mailing lists. SurveyMonkey will terminate accounts violating this prohibition.
  • We prohibit the use of third-party, purchased, or rented mailing lists unless you are able to provide proof that individuals on the list have opted-in to receiving emails of the type you will be sending them.
  • You must not send unsolicited mail to newsgroups, message boards, distribution lists, or email addresses.
  • You must not utilize a survey to send any commercial electronic mail messages (as defined in the CAN-SPAM Act of 2003) to any recipient who has opted out, unsubscribed, or otherwise objected to receiving such messages from you or another party on whose behalf you may be commissioned. If you intend on sending commercial emails, you should familiarize yourself with the CAN-SPAM Act, which outlines requirements under United States law for sending out such emails, and any other applicable anti-spam laws.
  • You must not use SurveyMonkey to send emails with deceptive subject lines or false or misleading header information.

Reporting Spam

If you suspect that SurveyMonkey has been used by someone to send spam, please contact us immediately at abuse@surveymonkey.com and we will investigate the matter.

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  1. Products
    • SurveyMonkey

      Create & send surveys with the world’s leading online survey software

    • Enterprise

      Empower your organization with our secure survey platform

    • Integrations & plug-ins

      Bring survey insights into your business apps

    • Audience

      Collect survey responses from our global consumer panel

    • CX

      Understand & improve customer experience (NPS®)

    • Engage

      Measure & increase employee engagement

    • TechValidate

      Create marketing content from customer feedback

    • Apply

      Collect, review, & manage applications online

    • Wufoo

      Gather data & accept payments with online forms

    • View all products

  2. Solutions
    • Customers

      Win more business with Customer Powered Data

    • Employees

      Build a stronger workforce with Employee Powered Data

    • Markets

      Validate business strategy with Market Powered Data

    • Customer Experience

      Delight customers & increase loyalty through feedback

    • Human Resources

      Improve your employee experience, engagement & retention

    • Marketing

      Create winning campaigns, boost ROI & drive growth

    • Customer Satisfaction
    • Customer Loyalty
    • Event Surveys
    • Employee Engagement
    • Job Satisfaction
    • HR Surveys
    • Market Research
    • Opinion Polls
    • Concept Testing
    • Explore more survey types

  3. Resources
    • Resources

      Best practices for using surveys & survey data

    • Curiosity at Work

      Our blog about surveys, tips for business, & more

    • Help Center

      Tutorials & how-to guides for using SurveyMonkey

    • Explore our 180+ survey templates

  4. Plans & Pricing
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