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Anti-Spam Policy
LAST UPDATED: JULY 7, 2020
Email, Text Messages, and Prohibited Content
Your use of SurveyMonkey’s website and services is subject to this policy. If you are found to be in violation of our policies at any time, as determined by SurveyMonkey in its sole discretion, we may warn you, or suspend or terminate your account. Please note that, in accordance with the SurveyMonkey Terms of Use, we may change this policy at any time. It is your responsibility to keep up-to-date with and comply with this policy.
Email and Text Message Requirements
SurveyMonkey has a zero-tolerance spam policy. This means that all email and text message recipients must have opted in to, or otherwise validly consented to, receiving communications from you, the sender. Subscriber accounts may be terminated for sending unsolicited email or text messages.
Email messages sent in connection with a SurveyMonkey survey must contain a valid survey and an “unsubscribe” link that allows subscribers to remove themselves from your email messages. You acknowledge and agree that you will not hide, disable, or remove or attempt to hide, disable, or remove the opt-out link from the email invitation. You will actively manage and process unsubscribe requests received by you directly within ten days of submission, and update your email lists and address books to reflect the unsubscribe requests.
You are responsible for ensuring that the email messages you send in connection with your surveys do not generate a number of spam complaints or bounce rates in excess of industry standards. If SurveyMonkey determines that your level of spam complaints or bounce rate is higher than industry standards, SurveyMonkey, at its sole discretion, has the right to suspend or terminate your use of its website and services. If you receive low response rates, high abuse rates or high bounce rates, we may request additional information regarding your mailing lists to investigate and attempt to resolve the problem, or in some cases we may suspend or remove email privileges on your account.
Restrictions
Emails or text messages you send via SurveyMonkey must include a valid survey for the purpose of collecting survey responses (excluding certain automated messages such as "thank you" emails, as applicable).
Emails you send via SurveyMonkey must have a valid reply-to email address owned or managed by you. You may not use a “no reply” address as the sender email address.
Text messages you send via SurveyMonkey should include your company name.
You can only use SurveyMonkey to send emails and text messages to lists of people that gave you permission to contact them through that medium. If you don’t have proof that each recipient on your list opted in for your emails or text messages (as applicable), don’t import them into SurveyMonkey. We prohibit the use of harvested mailing lists. SurveyMonkey will terminate accounts violating this prohibition.
We prohibit the use of third-party, purchased, or rented mailing lists unless you are able to provide proof that individuals on the list have opted-in to receiving emails of the type you will be sending them.
You must not send unsolicited mail to newsgroups, message boards, distribution lists, or email addresses.
You must not utilize a survey to send any electronic mail or text messages in a way not permitted by or compliant with applicable law, carrier compliance requirements or industry standards, or to any recipient who has opted out, unsubscribed, or otherwise objected to receiving such messages from you or another party on whose behalf you may be commissioned.
You must not use SurveyMonkey to send emails with deceptive subject lines or false or misleading header information.
Texted survey invitation messages you send via our services must have a valid reply “Stop”.
Reporting Spam
If you suspect that SurveyMonkey has been used by someone to send spam, please contact us immediately at abuse@surveymonkey.com and we will investigate the matter.
