Build better experiences, one response at a time
Customer satisfaction survey software that gets to the heart of what your customers need. Collect data that leads to better experiences and loyal customers.
Easy to use, powerful results
Expert-built templates and AI features do the heavy lifting for you.
Reach your customers in the right channels
Omnichannel surveys let you connect with customers, wherever they are.
Data that’s connected to customers
Integrate responses to 200+ apps, including your CRM, and tie data to business outcomes.
CSAT surveys that are unmistakably yours
- Design your survey exactly how you want with CX-specific templates, pre-written question banks, and powerful logic features.
- Increase response rates using custom themes, adding your logo, and embedding questions in email invitations.
POPULAR FEATURES
Proactively address customer needs with real-time feedback
- Get alerts from survey responses so teams can act fast and reduce churn.
- Embed surveys in your help desk, or integrate with your CRM to capture feedback when it matters most.
POPULAR FEATURES
Gain a holistic view of customer satisfaction
- Track CSAT trends to uncover key loyalty drivers.
- Combine responses with operational data to assess customer health and identify churn risks.
- Benchmark CX data to drive strategic improvements over time.
POPULAR FEATURES
SurveyMonkey integrates with 200+ go-to apps
Ryanair manages sky-high CSAT response volumes with SurveyMonkey
“The SurveyMonkey Power BI integration helps us turn huge amounts of data into actionable insights. It makes it easy to drill down and look at different customer types or specific markets at a granular level.”
Rawaa Shami | Market research manager, Ryanair
Woom grows its global business by listening to customer voices
“SurveyMonkey gives us a scalable solution to bring voice of consumer data to every conversation we have, in terms that all teams can understand. That feedback enables us to turn any friction into joy and underscore our company mission.”
April Obersteller | Managing director,
woom bikes North America
Plans that fit you or your team
Basic
For anyone just getting started. Create unlimited surveys and collect 25 free responses on each survey.
Individuals
For individual users who need advanced tools and want to save with a flexible, feature-rich plan.
Teams
For growing teams who need great survey tools, branding controls, and real-time collaboration features.
Enterprise
For organizations that need secure access, admin tools, and powerful integrations at scale.
Have questions? We’re here with answers.
- What’s the best way to measure customer satisfaction?
- How can customer satisfaction benefit my business?
- What features should I look for in a customer satisfaction platform?
- How do I write good CSAT questions?
Make CSAT data work for your business
Strengthen your next CSAT survey
Nail your survey the first time. 50 pre-written CSAT questions and tips to successfully launch your next CSAT survey.
Connect feedback to revenue in Salesforce
Learn how SurveyMonkey and Salesforce transform CX data into actionable insights that prevent churn, and drive growth.
What’s a good CSAT score?
High satisfaction levels are a strong indicator of business success—but how do you know if your score stacks up?
Ready to turn satisfaction into business success?
NPS, Net Promoter & Net Promoter Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.