When you’re part of a healthcare organization, you know your top goal is to keep your patients healthy. But patient safety and satisfaction go beyond providing excellent treatment.
According to our research, only 45% of healthcare professionals say the senior leaders in their organization are good communicators. That’s not great, considering that it’s proper communication that drives the behind-the-scenes work—like maintaining up-to-date charts, keeping employees engaged, and proper training—that keeps your patients safe.
Depending on your organization’s accreditation needs, your medical facility may need to meet national patient safety standards. As part of its goal to promote a strong patient safety culture in the U.S. healthcare system, the Agency for Healthcare Research and Quality (AHRQ®) created a series of patient safety culture surveys designed to help you find areas of weakness, set goals, and make improvements to your healthcare organization.
It’s easy to send healthcare surveys to your healthcare employees when you use one of our expert-certified patient safety culture templates.
Find out if your hospital staff think your organization handles patient safety issues well, how often mishaps occur, and if problems are being properly documented.
Learn how your medical office employees feel about the quality of patient care your facility provides and if the proper patient safety procedures are in place.
See if your nursing home staff feel comfortable with speaking up about resident safety issues, and if they think their supervisors communicate well with nursing home staff.
Find out whether pharmacy staff think others on their team have the necessary skills to do their job well. Check up on pill count safety procedures, staffing issues, and more.
AHRQ survey questions are written to get honest feedback from your staff members, so you can improve patient safety and create an atmosphere that helps your team perform at their best. Use AHRQ patient safety culture example surveys to:
Find out where your organization can make improvements to hospital patient safety culture or to your community pharmacy procedures. With our sample patient safety culture templates, learn if staff feel there are patient safety movement problems, if hours worked compromise patient care, and if your current system is designed to prevent mistakes.
If your healthcare staff members see issues that could affect patient safety, do they feel comfortable reporting these problems? Make sure your medical office staff feel like they can call attention to safety issues by finding out if there are adequate procedures in place for reporting problems.
How well does the staff work together? Are there issues within teams that compromise how patients are treated? Do other staff members help out if the workload increases? Our patient safety culture polls will tell you how your hospital employees feel about work dynamics.
Is your organization doing enough to address patient safety movement concerns with the type of training you provide? Where are areas that your staff could use additional training? Use example online patient safety survey templates to discover any training gaps so that you can invest your money in meaningful avenues that promote positive changes in your medical office.
Use patient safety culture questionnaires or healthcare employee engagement surveys to take the pulse of your workplace environment. That’s because unhappy healthcare staff who feel they don’t have a voice in your organization could harm your patient satisfaction ratings.
Get an accurate measure of your patient safety indicators so you can become an accredited institution, comply with government healthcare standards, and follow the HIPAA laws designed to protect patient privacy.
Ensure that the staff in your organization fills out the AHRQ questionnaires by following the below tips:
Your staff will be more willing to provide honest feedback if they understand your confidentiality standards. In the introduction or survey email, stress your confidentiality policy so that your medical staff will feel comfortable giving you their honest feedback.
Make sure your survey works as intended—and that your survey respondents won’t misinterpret questions—by pre-testing your surveys.
HIPAA controls patient and medical care confidentiality. Rest assured that SurveyMonkey complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Learn more about SurveyMonkey and HIPAA.
For more information about AHRQ, please visit http://www.ahrq.gov/