Products

SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Integrate with 100+ apps and plug-ins to get more done.

Build and customize online forms to collect info and payments.

Create better surveys and spot insights quickly with built-in AI.

Purpose-built solutions for all of your market research needs.

Templates

Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees, and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.

Resources

Best practices for using surveys and survey data

Our blog about surveys, tips for business, and more.

Tutorials and how to guides for using SurveyMonkey.

How top brands drive growth with SurveyMonkey.

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Compliance, regulations, and accreditation healthcare surveys

Running a successful medical practice is not just about prescribing the right medications—it’s also about staying up-to-date with industry regulations.

According to our research, nearly 40% of SurveyMonkey customers who use our healthcare surveys say they use them to probe the efficacy of their organization’s patient safety culture. Join them in using our surveys to comply with healthcare regulations and standards so you can give your patients the best care possible.

Healthcare surveys can be some of your most effective tools in the healthcare accreditation process. In fact, they are sometimes required. We have made compliance with these regulations as simple as possible by offering expert-certified healthcare survey templates for everyone, from dental offices to hospitals. Use these healthcare accreditation resources to gather the data you need to acquire or maintain your certifications.

We make it easy create and send surveys to your patients. Start with templates written by healthcare experts at CAHPS® and AHRQ®, or create custom surveys from scratch. We also offer powerful analytics and downloadable presentations that help get actionable results.

Surveys and questionnaires are crucial because they let accrediting organizations hear directly from your patients about the cleanliness of your facilities, the clarity of your communication, and the overall quality of your care, among other variables. The Centers for Medicare and Medicaid Services (CMS) can require you to use these healthcare accreditation surveys in order to become an accredited Medicare provider–and other accrediting agencies can mandate their compliance, too.

Sample AHRQ, CAHPS and HCAHPS surveys are specially designed to help you comply with federal accreditation requirements. These questionnaires were created by the Agency for Healthcare Research and Quality (AHRQ) in the Department of Health and Human Services (DHHS). CAHPS survey examples help you gather patient feedback, and AHRQ surveys focus on input from healthcare staff and workers themselves.

These online polls can reveal discrepancies in perception and practice that might affect your accreditation. For example, CAHPS surveys let your patients tell you whether your new goals about starting physician and nurse appointments on time are working.

Our research shows that while 8 in 10 senior healthcare officials say their health facility’s appointments usually start on time, only 52% of polled patients who had recently visited a doctor said their meeting began when scheduled. And AHRQ patient safety culture surveys can give hospital employees a chance to report negligence anonymously. Find these problems quickly to keep your patients safe and your reputation high.

Because so many hospitals and clinics use the same sample surveys, they let accrediting agencies—and you—compare your results to the aggregated data of others in your region or across the country. You can learn more about how these surveys can help you stay accredited here.

At SurveyMonkey, we understand patients’ concerns about the privacy of their health information. These worries might make it difficult to use surveys effectively in your practice. But the good news for medical professionals is that patients who understand how their data is protected are more comfortable participating in health surveys.

We know because in November 2013 we surveyed over 300 Americans about their views of online privacy. We found that of those who were familiar with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the majority said laws like it improve the privacy and safety of personal information. When patients know you’re meeting the standards of the law, they trust you to protect them.

We make it easy for you to maintain total HIPAA compliance and to keep your patients’ private data secure–and their fears at bay. Any eligible medical practice on a certain paid plan can enter into a HIPAA-compliant Business Associate Agreement (BAA) with us at no extra cost.

When you do, we can turn on a series of enhanced security measures for any questionnaires that collect protected health information (generally, health-related data that can be linked to a specific person’s name or other identifier). Those measures include alerts when users encounter questions about HIPAA-protected data, and activity logs to ensure only the proper authorities can access survey responses.

Some hospital accreditations and other certifications require special changes to our standard BAA. If that is you, we are happy to negotiate a BAA that meets your specific needs. All our BAAs comply with the HITECH Act and related DHHS regulations.

Find even more information about our HIPAA compliance measures here.

This survey gathers patient feedback on every aspect of your practice, from the courteousness of your receptionists to your off-hours accessibility.

Created just for hospitals, the HCAHPS survey asks patients about their interactions with doctors and nurses during overnight stays, and about their follow-up care.

Employees are often the best people to weigh in on the effectiveness of safety regulations. This survey asks nursing home staff about the patient safety culture at their facility.

Measuring quality of care to improve the patient experience

Healthcare leaders can use this toolkit to help better understand the patient and employee experience.

How to improve your patient registration process

Efficient patient registration makes onboarding easy and saves time. But what do you need to collect, and how? We can help.

Patient registration form template

Seamlessly collect patient registrations with our fully customizable, HIPAA-compliant patient registration form template.

Client intake form template

Efficiently onboard clients with our customizable client intake form template. Get started today!