It's not easy to always meet the expectations of your customers. Feedback not only helps you support your customers, it can also ensure your entire team is equipped to do so. The resources within this Customer Support Toolkit will help you answer your burning questions.
Our sample survey templates make it easy for you to start collecting feedback in just minutes. Explore hundreds of questions across different survey types, all designed to get you accurate results you can rely on.
Effectively gauge customer satisfaction to build a stronger business strategy.See template
Identify the percentage of customers who would promote you.See template
Find out if your customers had positive experiences with your support team.See template
Track your performance across key customer touch points.See template
Ensure your support team is happy and can meet customer expectations.See template
Understand how your team feels about their work environment.See template
SurveyMonkey is not only easy to use, it’s the world’s leading survey platform and powerful enough to help you measure what matters—the needs of your customers and of your employees.
Common mistakes and best practices on how to avoid them