It's not easy to always meet the expectations of your customers. Feedback not only helps you support your customers, it can also ensure your entire team is equipped to do so. The resources within this Customer Support Toolkit will help you answer your burning questions.
How do we provide a better customer experience?
How can I ensure my team doesn’t burn out?
Our sample survey templates make it easy for you to start collecting feedback in just minutes. Explore hundreds of questions across different survey types, all designed to get you accurate results you can rely on.
Effectively gauge customer satisfaction to build a stronger business strategy.See template
Identify the percentage of customers who would promote you.See template
Find out if your customers had positive experiences with your support team.See template
Track your performance across key customer touch points.See template
Ensure your support team is happy and can meet customer expectations.See template
Understand how your team feels about their work environment.See template
SurveyMonkey is not only easy to use, it’s the world’s leading survey platform and powerful enough to help you measure what matters—the needs of your customers and of your employees.
Features to help you accomplish goals
Your business is constantly changing. Our features can help you pivot when you need to:
Integrations that make work easier
Integrate your survey data with the apps you use every day.
Or, find new ways to reach your customers, employees, and peers.
Our most popular integrations are:
Support for when you need it
Get the support that your team needs to launch feedback programs.
Common mistakes and best practices on how to avoid them
Looking for ways to improve your program or motivate your employees? Here are some things you can avoid:
Only ask your respondents questions you intend to respond to and improve upon.
Try not to use surveys to prove your theory, but instead to get an unbiased insight into how people are thinking.
Instead, aim for clarity and asking questions that will yield responses from people, no matter whether they’re located.
Want to know what customer support experts suggest? Check out these tips:
Keep surveys short and send them at the right time when you know respondents will answer—such as right after a transaction.
Bring visibility to the challenges your customers are facing by sharing the feedback, especially with product teams.
Define metrics for support cases and make sure you have the team aligned to deliver on them.
Everything you need to run a world-class customer feedback program.
Greyhound relies on feedback to improve NPS and drive business value.
Find out what trends are affecting your customers or your team.
Get an individual plan with features that you need, or create a team instead!
Momentive, the maker of SurveyMonkey, empowers organizations to gain insights from customers, employees, and the market.
Learn more about our solutions and schedule a demo.
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NPS®, Net Promoter® & Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.