It's not easy to always meet the expectations of your customers. Feedback not only helps you support your customers, it can also ensure your entire team is equipped to do so. The resources within this Customer Support Toolkit will help you answer your burning questions.
How do we provide a better customer experience?
How can I ensure my team doesn’t burn out?
Our sample survey templates make it easy for you to start collecting feedback in just minutes. Explore hundreds of questions across different survey types, all designed to get you accurate results you can rely on.
Effectively gauge customer satisfaction to build a stronger business strategy.
See templateFind out if your customers had positive experiences with your support team.
See templateEnsure your support team is happy and can meet customer expectations.
See templateSurveyMonkey is not only easy to use, it’s the world’s leading survey platform and powerful enough to help you measure what matters—the needs of your customers and of your employees.
Features to help you accomplish goals
Your business is constantly changing. Our features can help you pivot when you need to:
Integrations that make work easier
Integrate your survey data with the apps you use every day.
Or, find new ways to reach your customers, employees, and peers.
Our most popular integrations are:
Support for when you need it
Get the support that your team needs to launch feedback programs.
Common mistakes and best practices on how to avoid them
Looking for ways to improve your program or motivate your employees? Here are some things you can avoid:
Only ask your respondents questions you intend to respond to and improve upon.
Try not to use surveys to prove your theory, but instead to get an unbiased insight into how people are thinking.
Instead, aim for clarity and asking questions that will yield responses from people, no matter whether they’re located.
Want to know what customer support experts suggest? Check out these tips:
Keep surveys short and send them at the right time when you know respondents will answer—such as right after a transaction.
Bring visibility to the challenges your customers are facing by sharing the feedback, especially with product teams.
Define metrics for support cases and make sure you have the team aligned to deliver on them.
Get an individual plan with features that you need, or create a team instead!
Learn more about our solutions and schedule a demo.
Explore our customer satisfaction survey templates to rapidly collect data, identify pain points, and improve your customer experience.
Read our step-by-step guide on conducting customer behavior analysis. Learn how to collect data and improve customer touchpoints.
Empower your CX team with actionable insights! Watch our webinar for expert strategies on boosting performance and morale.
Meet customer expectations and create lifelong customers! Learn how to measure call center CSAT and improve customer satisfaction with SurveyMonkey.
Access more toolkits for a variety of of roles
NPS®, Net Promoter® & Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.