Customer service feedback survey template
When you work in a customer-oriented business, it’s important to get feedback from people who reach out to your customer service team. We partnered with Zendesk to create our expert-certified customer service survey template to assess and improve customer satisfaction. The survey asks a range of questions about the experience customers had when working with your customer service staff.
Use the results from this survey template to provide support and training to your customer service team. Were the customers questions answered in a timely manner? How well did the representative understand the customer’s question? Would the customer recommend your company to others? Measure customer satisfaction and improve how your team works with your customers. Customize the survey if there is more you’d like to ask.
To create a survey using the Customer Service Survey Template, just sign up or sign in to SurveyMonkey. You’ll be able to choose the template when you begin creating a survey.
Explore which features support this survey template
We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.
Customizable survey experiences
Out-of-the-box themes, accessible color palettes, custom fonts, branding, and more.
Many ways to send your surveys
Collect survey responses via email, website, SMS, social media, QR codes, offline, and more.
Survey analysis, no training required
Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis, & more.
Additional resources to help you launch successful survey projects
Success Stories
Read about our customers, explore webinars, and get guides on collecting feedback in your industry.
Blog
Get tips on how to create better surveys, hear the latest product news, or check out our research.
Help Center
Access tutorials on how features work, learn more about billing, and contact Customer Support.