Products

SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Explore core features and advanced tools in one powerful platform.

Build and customize online forms to collect info and payments.

Integrate with 100+ apps and plug-ins to get more done.

Purpose-built solutions for all of your market research needs.

Create better surveys and spot insights quickly with built-in AI.

Templates

Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees, and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.

Resources

Best practices for using surveys and survey data

Our blog about surveys, tips for business, and more.

Tutorials and how to guides for using SurveyMonkey.

How top brands drive growth with SurveyMonkey.

Contact SalesLog in
Contact SalesLog in

Customer Service Feedback Survey Template

Used 23,000+ times

Improve your customer service and support program with our expertly crafted Customer Service Survey Template.

SurveyMonkey is rated 4.5 out of 5 from 18,000+ reviews on G2.com

Our Customer Service Survey Template is designed to help you understand how your customers feel about their interactions with your support team. Gather actionable feedback on your customer service interactions to improve team training, remove friction points, and improve your overall customer experience.

Customer service surveys collect feedback from customers who have interacted with your support team. They can be sent immediately after a support call, following a chat session, or after completing a service request. 

By consistently measuring support interactions and acting on the feedback, you can:

  • Bolster training programs for service professionals
  • Enhance service and support delivery
  • Improve customer engagement
  • Build stronger relationships

Customer service surveys gather essential feedback assessing how effectively issues are resolved, the ease or difficulty of interactions, and understanding customer concerns.

Key questions include:

  1. Overall, how do you feel about your customer service experience?
  2. How satisfied are you with the resolution to your questions or concerns?
  3. How easy was it to get your questions or concerns resolved?

You can customize the survey to include any questions that match your specific business needs.

Elevate your customer service standards with insights from our survey template. Get started now to improve your service experience and drive business success.

We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.

Out-of-the-box themes, accessible color palettes, custom fonts, branding, and more.

Collect survey responses via email, website, SMS, social media, QR codes, offline, and more.

Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis, & more.

Flower shop owner looking at his phone, next to a review showing 5 out of 5 stars

Read about our customers, explore webinars, and get guides on collecting feedback in your industry.

Woman reading research blog posts on a tablet, next to four blue and green bar charts

Get tips on how to create better surveys, hear the latest product news, or check out our research.

Man wearing headphones and using a laptop, next to an image of SurveyMonkey's logo

Access tutorials on how features work, learn more about billing, and contact Customer Support.

Tabletinde gezinen gözlüklü ve kulaklıklı kadın

Explore our customer satisfaction survey templates to rapidly collect data, identify pain points, and improve your customer experience.

Dizüstü bilgisayarlarında bir makaleye bakan ve yapışkanlı not kağıtlarına bazı bilgiler yazan bir kadın ve bir adam

Empower your CX team with actionable insights! Watch our webinar for expert strategies on boosting performance and morale.

Dizüstü bilgisayarına bakarak gülümseyen gözlüklü adam

Meet customer expectations and create lifelong customers! Learn how to measure call center CSAT and improve customer satisfaction with SurveyMonkey.

Dizüstü bilgisayarındaki bilgileri inceleyen kadın

Improve customer satisfaction rates to increase customer retention and loyalty and boost business success with these 15 strategies for businesses.