Products

SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Integrate with 100+ apps and plug-ins to get more done.

Build and customize online forms to collect info and payments.

Create better surveys and spot insights quickly with built-in AI.

Purpose-built solutions for all of your market research needs.

Templates

Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees, and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.

Resources

Best practices for using surveys and survey data

Our blog about surveys, tips for business, and more.

Tutorials and how to guides for using SurveyMonkey.

How top brands drive growth with SurveyMonkey.

Use this template to learn how to keep your customers happy and turn them into advocates for your business.

SurveyMonkey is rated 4.5 out of 5 from 18,000+ reviews on G2.com

If you want your business to grow, it’s critical that you keep your existing customers happy. To do so, you’ll need to measure and understand customer satisfaction. Customer satisfaction is defined as a client’s overall level of satisfaction from using your product or service.

Our expert-written customer satisfaction template was written by experts to help you get started. From convenience to professionalism, customer satisfaction surveys let you effectively gauge customer satisfaction and build a stronger business strategy.

Did your customers find what they were looking for? Are they satisfied? Are you asking the right questions? Our template can help you find and select customer satisfaction survey questions that solicit actionable feedback you can turn into meaningful customer loyalty.

Our template gives you questions that will help you quickly survey users, so you can discover bugs or confusing features, understand why customers aren’t checking out or upgrading, or improve your gaming experiences.

Understanding your clients and meeting customer expectations will help you offer better products and services day in and day out. How do you compare to competitors? Do customers feel like you offer value and quality? Would they recommend you to someone else?

Our customer satisfaction template can help you answer these questions and ensure that you're delivering a valuable customer experience. You can also customize our templates and add questions if there’s a part of the customer experience you want to explore more fully.

To create an online survey using the Customer Satisfaction survey template, just sign up or sign in to SurveyMonkey. You’ll be able to choose the template when you begin creating a survey.

We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.

Out-of-the-box themes, accessible color palettes, custom fonts, branding, and more.

Collect survey responses via email, website, SMS, social media, QR codes, offline, and more.

Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis, & more.

Read about our customers, explore webinars, and get guides on collecting feedback in your industry.

Get tips on how to create better surveys, hear the latest product news, or check out our research.

Access tutorials on how features work, learn more about billing, and contact Customer Support.

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