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How to use feedback to improve and adapt the patient experience

Learn how one healthcare provider is staying resilient in the face of uncertainty and change.

Community Intervention Services, a provider of community-based behavioral health and substance abuse services, uses patient experience data to understand sentiment around its newly-adopted telehealth service. Watch this on-demand webinar for tips on making patient experience data actionable and learn more about why:

  • Agility is essential to helping providers adapt during a pandemic
  • Measuring patient experience is key to reveal areas of improvement
  • Internal benchmarking creates value for an organization